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Patient Cordinator Resume Example

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PATIENT CORDINATOR
Summary

Diagnostic Medical Sonographer Abdomen and Small Parts ( Breast (Breast Bx) Scrotal Thyroid Soft Tissue) vascular and Guidance, and Gynecological Ustrasound. Talented Customer Service professional offering 30 years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated with exceptional communication. Proactive with expertise in delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, order taking. Patient and empathetic with extensive background in conflict resolution and customer care. Friendly Customer Service Representative adept at working in diverse and customer service environments. Offering years of experience and proficiency. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Skills
  • Creative problem solver
  • Data entry
  • MS Windows proficient
  • Customer service
  • Quality assurance and control
  • Receiving support
  • Medical terminology knowledge
  • Technical support
  • Quick learner
  • Call center
  • Complaint resolution
  • Exceptional communication skills
  • Strong client relations
  • Multi-line phone talent
  • Pac System
  • GE and Philips Ultrasound Equipment
Experience
December 2019 to Current
Company NameCity, StatePatient Cordinator
  • Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol coProvide excellent customer care asked open - ended questions asses Patient needs Schedule Patients for Ultrasounds, MRI, CT Scans, Xrays and Mammograms Explain to the Patient Restrictions and Preparations for exams. Fax results to Doctors office and assist Patient and Doctors office with requests, reports and handling emails to different sites and different locations. Being an Ultrasound Technology has benefit in the communication for total patient care. Presenting solution to patients care(doubts concerns). Extensive knowledge and some cross training and being an Ultrasound Technologist for 20 years has benefited my position at Akumin as a Patient Cordianatornsumption.
September 2018 to Current
Company NameCity, StateCustomer Service Representative
  • Asked open-ended questions to assess customer needs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Supported customers and fielded questions regarding merchandising and pricinG
  • Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
  • Managed approximately incoming calls, emails and faxes per day from customers.
  • Received and managed phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
  • Described to customers and accurately explained details and care of merchandise.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
     
August 2003 to August 2018
Company NameCity, StateDiagnostic Medical Sonographer
  • Educated patients on procedures and helped minimize anxiety when enhancing cooperation.
  • Processed, labeled, and collated diagnostic images into appropriate patient records.
  • Managed inventory and supply levels of sterile and non-sterile items like contrast materials, catheters, films, and chemicals.
  • Used mobile imaging in operating or emergency rooms and at patients' bedside.
  • Reviewed physicians' orders to determine patients' medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Enforced compliance with hospital policies and procedures, including HIPAA.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Contributed substantially to successful department JCAHO accreditation.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Documented patient information obtained from interviews.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
March 1993 to July 2003
Company NameCity, StateDental Assistant
  • Helped dentists restore teeth by prepping for permanent or temporary fillings.
  • Inputted patient data into the computer system, while maintaining a high level of accuracy.
  • Took patient X-rays and intra-oral photos and put them on the viewer light box so that the dentist could assess them. 
  • Made dental impressions used in diagnostics, opposing models, and study casts.
  • Assisted the dentist, hygienist and other personnel by passing the appropriate tools and obtaining the supplies needed for procedures.
  • Made dental impressions used in diagnostics, opposing models and study casts.
  • Prepared and positioned patients for procedures, including placing napkins and patient safety devices.
  • Warmly greeted patients and helped them fill out intake and consent forms.
  • Helped dentists restore teeth using permanent or temporary fillings.
  • Took dental radiographs, following strict patient protection rules.
  • Evaluated oral and dental health.
  • Worked closely with patients before, during and after dental procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
Education and Training
2003
Ultrasound Diagnostic School
City, StateDiagnostic Medical Sonographer
Associate of Applied Science
Borough Of Manhattan Community College Of The City University Of New York
City, State
2018
Center Career And Training
City, StatePhlebotomy
Phlebotomists
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Resume Overview

School Attended

  • Ultrasound Diagnostic School
  • Borough Of Manhattan Community College Of The City University Of New York
  • Center Career And Training

Job Titles Held:

  • Patient Cordinator
  • Customer Service Representative
  • Diagnostic Medical Sonographer
  • Dental Assistant

Degrees

  • Diagnostic Medical Sonographer Associate of Applied Science
    Phlebotomy Phlebotomists

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