Patient-focused care coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Skills
Accounts receivable
Billing
Insurance Verifications
Receptionist
Scheduling
Claims processing
Patient relations
Appointment confirmation
Technologically savvy
Administrative skills
Oral and writing communication
Recordkeeping
Customer assistance and interaction
Experience
06/2019 to 04/XXX1
Patient Coordinator/ Dental AssistantParkland Health & Hospital System – Dallas, TX,
Gathered and reviewed patient records, data and health history to share with dentist for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using digital methods to help with detecting tooth decay, cavities and other issues needing to be treated.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Collected payments from patients and arranged payment plans.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Scheduled cleanings and dental appointments for patients using Dentrix appointment software.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
Laid out dental instruments and equipment before procedures.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Supported dentist chairside with procedures including fillings, crowns, bridges, and child extractions.
Instructed patients on postoperative care to protect dental work and promote healing.
07/2018 to 10/2019
Patient Coordinator/Dental AssistantDr. Joseph Skladany DDS – City, STATE,
Greet patients when they are checking in; answer phones in a timely and professional manner; schedule appointments; check out patients and file insurance claims; coordinate referrals and treatment; assist in the management of dental emergencies with professionalism in a calm and reassuring manner.
Always went over patients medical history before any treatment would start.
Verified, updated and entered patient information into computer system.
Gathered medical information, dental health history and vitals from patients.
Scheduled cleanings and any treatment needs for patients using dentrix software.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
12/2015 to 09/2017
Shoppe ManagerSwirlyz Frozen Yogurt – City, STATE,
Greeted customers when they came in and assisted with their treat purchases.
Monitored the shop throughout the day; prepped and displayed products; completed end of day reports, including sole responsibility for all monies and transactions.
Ensured facility and equipment were thoroughly cleaned, sanitized, and stocked for the following business day.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific flavors, answered questions and offered advice.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
12/2006 to 11/2010
Dental AssistantDr. Patrick Cieplak DDS – City, STATE,
Assisted with all procedures such as, extractions, implants, crowns, bridges, some ortho, composites, RCT etc.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Education and Training
Expected in 11/2018 to to
Dental Assistant I: Sandhills Dental Career Center - Aberdeen, NC, GPA:
Trade School in Dental Assisting Sandhills dental career center.
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