(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Versatile administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality.

  • Operational Improvement
  • Business Operations
  • Budgets
  • Team Building
  • First Aid/CPR
  • Organization
  • Communications
  • Month-end reports
  • Data processing
  • Bank account reconciliations
  • Resolving Problems
San Joaquin Valley College Visalia, CA Expected in 07/1994 Certificate : Dental Assisting - GPA :
Fresno City College Fresno, CA Expected in : gene - GPA :
Work History
Summit Orthopedic - Patient Coordinator
Woodbury, MN, 05/2015 - Current
  • Organized patient files and streamlined operations to improve efficiency.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed and filed financial documentation for accounting purposes.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Tracked dental business revenue and costs with dentrix, diligently reconciling accounts to maintain high accuracy.
  • Explained plans for treatment and payment options.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day.
Faneuil - Accounting/Business Owner
Spokane Valley, WA, 06/1993 - 01/2015
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Calculated payroll deductions by accurately using quickbooks and processed payroll to meet preset requirements.
  • Processed payroll garnishments such as tax liens and child support.
  • Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Directed budget meetings per weekly between payroll, accounting and HR managers to identify and alleviate ongoing financial issues.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce corespondents and financial documents.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Partnered with auditors to prepare yearly audits and realize compliance with governmental tax guidelines.
Roger Bean DDS - Back Office Supervisor
City, STATE, 05/2006 - 04/2012
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Input patients personal information and highly confidential data into computer system using Dentrix for over 20 years. At all times following privacy laws and maintaining high levels of accuracy.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Supervised and guided new employees on dental assisting and proper documentation. Responded quickly to questions, which improved understanding of job responsibilities.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated individual duties after careful evaluation of each dental assistant 's skill level and knowledge,
  • Developed internal requirements which complied with Dental standards to minimize regulatory risks and liability across program.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

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Resume Overview

School Attended

  • San Joaquin Valley College
  • Fresno City College

Job Titles Held:

  • Patient Coordinator
  • Accounting/Business Owner
  • Back Office Supervisor


  • Certificate
  • Some College (No Degree)

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