Versatile administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality.
Skills
Operational Improvement
Business Operations
Budgets
Team Building
First Aid/CPR
Organization
Communications
Month-end reports
Data processing
Bank account reconciliations
Resolving Problems
Education
San Joaquin Valley CollegeVisalia, CAExpected in 07/1994 – –Certificate:Dental Assisting - GPA:
Fresno City CollegeFresno, CAExpected in – –:gene - GPA:
Work History
Summit Orthopedic - Patient Coordinator Woodbury, MN, 05/2015 - Current
Organized patient files and streamlined operations to improve efficiency.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed skilled administrative work to support all office staff and operational requirements.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Completed and filed financial documentation for accounting purposes.
Organized budget documentation and tracked expenses to maintain tight business controls.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Tracked dental business revenue and costs with dentrix, diligently reconciling accounts to maintain high accuracy.
Explained plans for treatment and payment options.
Reviewed and corrected claim errors to facilitate smooth processing.
Balanced deposits and credit card payments each day.
Faneuil - Accounting/Business Owner Spokane Valley, WA, 06/1993 - 01/2015
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Calculated payroll deductions by accurately using quickbooks and processed payroll to meet preset requirements.
Processed payroll garnishments such as tax liens and child support.
Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
Processed employee W-9 and I-9 forms and managed benefits and leave time.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Directed budget meetings per weekly between payroll, accounting and HR managers to identify and alleviate ongoing financial issues.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce corespondents and financial documents.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Implemented budget and expense controls and financial policies by analyzing income and expenditures.
Partnered with auditors to prepare yearly audits and realize compliance with governmental tax guidelines.
Roger Bean DDS - Back Office Supervisor City, STATE, 05/2006 - 04/2012
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Input patients personal information and highly confidential data into computer system using Dentrix for over 20 years. At all times following privacy laws and maintaining high levels of accuracy.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Supervised and guided new employees on dental assisting and proper documentation. Responded quickly to questions, which improved understanding of job responsibilities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Coordinated individual duties after careful evaluation of each dental assistant 's skill level and knowledge,
Developed internal requirements which complied with Dental standards to minimize regulatory risks and liability across program.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
