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Patient Coordinator Resume Example

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PATIENT COORDINATOR
Summary

Motivated to support patient dental needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Hardworking and reliable Treatment Plan Coordinator with strong ability in presenting and closing treatment. Offering insurance knowledge, financial options and explanation of treatment . Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Dentrix proficiency
  • Dental staff support
  • Patient schedule management
  • Team management
  • Problem resolution
  • Profit and loss accountability
  • Customer retention
  • Recruiting and hiring
  • Supervision and training
  • Proficient in Dentrix, Eaglesoft & Denticon
  • Employee development
  • Deep understanding of dentistry
  • Dental insurance expertise
Experience
Dr. Blake Thompson | Sun City Center, FLPatient Coordinator05/2019 - 07/2020
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Scheduled cleanings and dental appointments for patients using Dentrix.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and following up.
  • Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Checked claims for errors, corrected issues and mailed out promptly.
Dr. John Cherry Jr. | Brandon, FLFinancial Coordinator/Front Office Manager03/2013 - 05/2019
  • Conduct EOM meeting with Trend Indicators and set up monthly/yearly goals.
  • Had the Accounts Receivables for the last 6 years at 95% or above.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for 10 person dental practice, facilitating excellent patient support services, direction and guidance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Developed promotional programs to attract new patients.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Dr. Luis Carrero | Valrico, FLOffice Manager11/2012 - 03/2013
  • Managed operations for 5-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Developed promotional programs to attract new patients.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Functioned as team leader and organized all treatment and placement activities
  • Handled all day-to-day activities for 5 office personnel.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education and Training
Brevard Community College | Titusville, FLSome College (No Degree) in General Studies
Astronaut High School | Titusville, FLHigh School Diploma06/1990
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Resume Overview

Companies Worked For:

  • Dr. Blake Thompson
  • Dr. John Cherry Jr.
  • Dr. Luis Carrero

School Attended

  • Brevard Community College
  • Astronaut High School

Job Titles Held:

  • Patient Coordinator
  • Financial Coordinator/Front Office Manager
  • Office Manager

Degrees

  • Some College (No Degree) in General Studies
    High School Diploma

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