Patient Coordinator Resume Example
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PATIENT COORDINATOR
Summary
Motivated to support patient dental needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Hardworking and reliable Treatment Plan Coordinator with strong ability in presenting and closing treatment. Offering insurance knowledge, financial options and explanation of treatment . Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
University Of Utah Medical Group | South Jordan , UTPatient Coordinator05/2019 - 07/2020
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Scheduled cleanings and dental appointments for patients using Dentrix.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and following up.
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Checked claims for errors, corrected issues and mailed out promptly.
Slalom | Paoli , INFinancial Coordinator/Front Office Manager03/2013 - 05/2019
- Conduct EOM meeting with Trend Indicators and set up monthly/yearly goals.
- Had the Accounts Receivables for the last 6 years at 95% or above.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Organized supply purchases, equipment upgrades and operating expenses.
- Managed operations for 10 person dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Dr. Luis Carrero | City , STATEOffice Manager11/2012 - 03/2013
- Managed operations for 5-person dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Functioned as team leader and organized all treatment and placement activities
- Handled all day-to-day activities for 5 office personnel.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Assisted dentist in helping patients determine optimal treatment options.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education and Training
Brevard Community College | CitySome College (No Degree) in General Studies
Astronaut High School | CityHigh School Diploma06/1990
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Resume Overview
School Attended
- Brevard Community College
- Astronaut High School
Job Titles Held:
- Patient Coordinator
- Financial Coordinator/Front Office Manager
- Office Manager
Degrees
- Some College (No Degree) in General Studies
High School Diploma
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