(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Energetic coordinator dedicated to efficient and effective collaboration between customers and the company. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Enthusiastic and motivated to work with families, school system and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

  • Patient and Student Confidentiality and Data Security
  • Communicating to Patients and Families
  • Quality Standards and Protocols
  • Documenting and Recording Information
  • Resolving Problems
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Caring and Empathetic
  • Time Management and Prioritization
University of Wisconsin-Madison Madison, WI Expected in 05/2019 Bachelor of Science : Human Development and Family Studies - GPA :
  • Dean's List, 2018 spring semester
Work History
Aledade - Patient Coordinator
Matthews, NC, 03/2021 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Accurately inputted all patient and insurance information into company's computer system using Dentrix.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Collaborated with assistants, receptionists and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Southwest Key Programs - Lead Teacher
Ca, CA, 01/2019 - 03/2021
  • Provided play based education as lead teacher to class of 14- 20 three year old children.
  • Taught, oversaw, verified, documented, and promoted social, emotional, intellectual, and physical developments of class full of diverse learning styles and backgrounds.
  • Built and maintained relationships and rapport with students, parents, coworkers, and co teacher.
  • Kept open and direct communication with parents over personal needs and goals of each individual student via Brightwheel app, text, phone, email, and in person.
  • Met with and presented observations and goals for each child’s development with parents via biannual Parent/Teacher conferences.
  • Prepared weekly lesson plans in order to meet monthly goals of each student.
  • Completed monthly observation forms by recording milestones of each student via lesson plans.
  • Attended annual continued education conferences and professional meetings.
  • Identified children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians.
  • Met with parents or guardians to discuss their children’s progress and needs, determined their priorities for their children, and suggested ways that they can promote learning and development.
  • Enforced all administration policies and rules governing students.
  • Adapted teaching methods and instructional materials to meet students’ varying needs and interests.
  • Established and enforced rules for behavior, and procedures maintaining order.
  • Observed and evaluate children’s performance, behavior, social development and physical health.
  • Organized and led activities designed to promote physical, mental and social development.
  • Planned and supervise and implemented class projects, field trips, visits by guests, or other experiential activities, and guided students in learning from those activities.
  • Consistently used conflict management skills with students.
Southeastern Health - Nursing Assistant
Lumberton, NC, 09/2016 - 01/2019
  • Communicated with patients to ascertain feelings or need for assistance or social and emotional support.
  • Fed patients or assist patients to eat or drink.
  • Observed patients to detect symptoms that may require medical attention.
  • Applied clean dressings, slings, stockings, or support bandages,.
  • Assisted nurses or physicians in operation of medical equipment or provision of patient care,.
  • Exercised patients who are comatose, paralyzed, or have restricted mobility.
  • Turned or repositioned bedridden patients.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, reviewed patients’ dietary restrictions, food allergies.
  • Transported patients to treatment units, testing units, operating rooms, or other areas.
  • Measured and recorded food and liquid intake or urinary and fecal output, reported changes to nursing staff.
  • Documented observations of patient behavior, complaints or physical symptoms.
America First Credit Union - Lead Teller
Payson, UT, 06/2013 - 02/2015
  • Balanced currency and coin, checked in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, or adding machines.
  • Identified transaction mistakes when debits and credits do not balance.
  • Monitored bank vaults to ensure cash balances are correct.
  • Prepared and verify cashier’s checks, processed transactions such as night deposits and mail deposits.
  • Received checks and cash for deposits, verified amounts, and checked accuracy of deposit slips,.
  • Resolved problems or discrepancies concerning customers’ accounts.
  • Manage tellers.
Hmong :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :

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School Attended

  • University of Wisconsin-Madison

Job Titles Held:

  • Patient Coordinator
  • Lead Teacher
  • Nursing Assistant
  • Lead Teller


  • Bachelor of Science

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