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patient coordinator resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Skills
  • Registration and Scheduling
  • Patient Confidentiality and Data Security
  • Organized and Efficient
  • Schedule Coordination
  • Benefits Explanation
  • Claims Handling and Coverage Verification
  • Multi-Line Telephone Systems
  • Insurance Authorizations
  • Medical Services Administration
  • Punctual and Hardworking
  • Time Management and Prioritization
  • Medical Terminology
  • Clerical and Filing Support
Work History
02/2019 to 03/2020
Patient Coordinator Aledade Mount Holly Springs, PA,
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Aided in development and betterment of patient management and workflow processes.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Worked with patients to schedule tests and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Completed documentation of care, hospital actions and patient activities.
  • Resolved problems with communication and billing to foster seamless services.
01/2016 to 02/2019
Assistant General Manager of Operations Smilebuilderz Lancaster, PA,
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Planned and prepared work schedules for [Number] employees to assign employees to specific duties.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed and maintain operational guidelines for staff.
  • Evaluated current operational strategies and recommend improvements.
  • Coordinated with General Manager in different operational issues and promotional activities.
01/2013 to 01/2016
Patient Care Coordinator Swedish Medical Center City, STATE,
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Performed as subject matter expert for case management processes.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Facilitated communication between hospital departments.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Encouraged patients to schedule recommended tests and procedures.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored ongoing care and proactively corrected problems.
  • Delivered excellent patient experiences and direct care.
  • Worked with patients to schedule tests and procedures.
Education
Expected in 08/2005 to to
Medical Administrative Certificate: Medical Administrative Assistant
Bryman College - Renton, WA,
GPA:

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Resume Overview

School Attended

  • Bryman College

Job Titles Held:

  • Patient Coordinator
  • Assistant General Manager of Operations
  • Patient Care Coordinator

Degrees

  • Medical Administrative Certificate

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