patient coordinator resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Regional Operations Manager with over 3 years of experience driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies. Certified in Billing and Coding.

  • Performance Assessment
  • Goal Setting
  • Cost Reduction
  • Financial Statement Review
  • Policy Development and Enforcement
  • Customer Service
  • Organization and Time Management
  • Medical Recordkeeping
  • Medical Charting
  • Appointment Scheduling
  • Taking Client Histories
  • Administrative Support
  • Detail-Oriented
  • Data Entry Software
  • Problem-Solving
  • Medical Report Preparation
  • Patient Referral
  • Adaptable and Flexible
  • Computer Proficiency
  • Collaboration and Teamwork
  • Medical Coding
  • Insurance Verification
Patient Coordinator, 08/2020 to Current
Froedtert Memorial Lutheran HospitalManitowoc, WI,
  • Pulled patient files and verified insurance before patient's appointment.
  • Coordinated care for patients, oversaw admission processes and managed patient flows.
  • Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.
  • Passionately focused on providing care and assistance to patients during times of illness or injury.
  • Attended educational workshops and classes to increase professional knowledge and expertise.
  • Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
  • Communicated patient status during shift change to maintain continuum of care.
  • Provided daily, structured routines for senior patients to reduce stress and anxiety.
Direct Support Professional Caregiver, 10/2017 to 07/2020
Penn Mar Organization, Inc.Sparks Glencoe, MD,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Customer Service Representative, 11/2014 to 07/2016
Eastman Chemical CompanyPhoenix, AZ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
Education and Training
High School Diploma: , Expected in 05/2010
Miramar High School - Miramar, FL
Certificate: Front office Medical Billing and Coding, Expected in
Florida Career College - Miami - Pembroke Pines, FL,
Associate of Arts: Health Services Administration, Expected in
Florida Career College - Miami - Miami, FL

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Resume Overview

School Attended

  • Miramar High School
  • Florida Career College - Miami
  • Florida Career College - Miami

Job Titles Held:

  • Patient Coordinator
  • Direct Support Professional Caregiver
  • Customer Service Representative


  • High School Diploma
  • Certificate
  • Associate of Arts

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