Qualified Patient Care Representative with 5 years in fast-paced customer service and patient care environments. Personable and professional under pressure. Patient Representative with extensive knowledge of medical regulations and policies and a dedication to EMR systems.
Bachelor of Science: Public Administration2012Medgar Evers Collge
Master of Arts: Urban Studies-Health Care PolicyCurrentCuny School of Professional Studies
- New York,
Creative problem solver
Exceptional communication skills
MS Windows proficient
Local/state health laws
Medical terminology knowledge
Patient Care Representative 10/2014 to Current City MD Urgent Care – New York,
Answered an average of 60 calls per day by addressing patient inquiries, solving problems and directing calls.
Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies
Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
Collected co-payments and verified insurance coverage.
Verified and updated patient demographic information and insurance information.
Scheduled appointments and referrals from other medical offices.
Communicated with insurance companies to verify patient coverage, get authorization for special testing, or referrals.
Receptionist10/2013 to 10/2014 PSCH Habilitation Clinic – Astoria,
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Greeted patient and visitors and updated medical charts.
Explained and applied hospital and HIPAA federal policies and regulations to ensure proper patient care.
Customer Service Representative 07/2010 to 10/2013 Lizzy Enterprise – New York,
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Managed wide variety of customer service and administrative tasks to resolve customer issues efficiently.