patient care coordinator supervisor resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Ambitious leader seeking to bring 15 years of comprehensive experience and reassuring personality type to new administration position in healthcare industry. Offering in-depth knowledge of medical and human resources experiences. Decisive and outgoing professional with excellent delegation and patient coordination abilities. Results-focused health professional with strength in organization, individual and team work and goal driven. Proactive leader with strengths in communication and collaboration. Proficient in leveraging cost savings and auditing knowledge to promote patient and employee satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Documentation skills
  • Schedule coordination
  • Team management
  • Project organization
  • Organization
  • Customer service
09/2018 to Current Patient Care Coordinator Supervisor Compass Group Usa Inc | Exton, PA,
  • Optimized operations by understanding, following and enforcing OSHA regulations.
  • Assisted Providers by obtaining and recording patient medical history and measured and recorded acuity and color vision testing.
  • Explained pre and post-operative procedures to patients and monitored conditions throughout treatments.
  • Collaborated with others to discuss new ACO and discount opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
01/2014 to 12/2019 Instructor / Registrar Coordinator Southern Careers Institute | City, STATE,
  • Assisted with fiscal closeout of reportable cases monthly and prepared reports for administration.
  • Maintained full, up-to-date knowledge of HIPAA, EMTALA and other mandates, overseeing compliance with existing performance standards.
  • Helped students meet diverse professional development goals.
  • Established objectives for lessons, modules and projects.
  • Documented class absence and grade information in student records.
  • Maintained additional office hours each semester for students to discuss grades and ask questions.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Mentored and counseled students with social adjustment and academic issues.
  • Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
  • Helped staff conduct student orientations and special events.
  • Inputted incoming transcripts and validated information to minimize errors.
  • Assisted students with accessing individual records and transcripts for diverse needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/2010 to 08/2015 Property Manager /Real Estate Agent MFH Property Management | City, STATE,
  • Maintained accurate records of all correspondence with and from tenants.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Managed day-to-day operations for 100-unit Multi family property with 150 occupants.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Regularly updated asset management staff regarding leasing and property status.
  • Collected and maintained careful records of rental payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited all maintenance requests.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Counseled customers on market current status for residential and land markets.
  • Wrote contract documents, purchase agreements and closing statements.
  • Actively follow-up with prospects and hot leads.
  • Developed excellent rapport with custom builders to expand opportunities for growth.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Guided homebuyers and sellers through process of short sales.
01/2006 to 12/2013 Human Resources Director Miller Foster Home Enterprises | City, STATE,
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Reduced HR budget by 15% by developing new processes and improving workflow.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Answered employee questions regarding health benefits and 401k options.
  • Conducted exit interviews and recorded employee feedback for use in retention strategy development.
Education and Training
Expected in 04/2018 to to MBA | Human Resources Keller University, San Antonio, TX, GPA:
Expected in to to | Real Estate Salesperson Hondros College of Business, Westerville, OH GPA:
Expected in 06/2004 to to Master of Science | Education Ohio State University, Columbus, OH GPA:

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Resume Overview

School Attended

  • Keller University
  • Hondros College of Business
  • Ohio State University

Job Titles Held:

  • Patient Care Coordinator Supervisor
  • Instructor / Registrar Coordinator
  • Property Manager /Real Estate Agent
  • Human Resources Director


  • MBA
  • Some College (No Degree)
  • Master of Science

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