LiveCareer-Resume

patient care coordinator office manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Exceptional, Knowledgeable & bilingual patient representative with upbeat personality offers demonstrated skills in case management and above-par service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Great at identifying and capturing market opportunities to excelarate expansion, increase revenues and improve profit contribution. Very detailed oriented and diligent.

Skills
  • Knowledge of Community Services and Programs
  • Organized and Efficient
  • Filing and Recordkeeping
  • Microsoft Office
  • Insurance Verification
  • Patient Needs Assessment and Referral
  • Inventory Management
  • Patient Confidentiality and Data Security
  • Resolving Problems
  • New Hire Training
  • Office Administration
  • Quality Standards and Protocols
  • Communicating to Patients and Families
  • Complaint Investigation
  • Calm and Effective Under Pressure
  • Evaluating Quality of Care
  • Appointment Scheduling
  • Payment Collection
  • Caring and Empathetic
  • Registration and Scheduling
  • Helpful and Service-Oriented
  • Patient Care Coordination
  • HIPAA Compliance
  • Administrative and Office Support
  • Healthcare Operations
  • Claims Processing
  • Organized and Detail-Oriented
  • Customer Service
  • Complex Problem Solving
  • Team Leadership
  • Brand Management
  • Staff Development
  • Calm Under Pressure
  • Problem Resolution
  • Decision Making
Education and Training
Nimitz/ W.T Hall High School Houston, TX Expected in 05/2004 High School Diploma : - GPA :
  • Ranked in Top 10% of class
  • 16yr old- early graduate
Lone Star College System Spring, TX Expected in : - GPA :
Experience
Taskus - Patient Care Coordinator/Office Manager
Chandler, AZ, 01/2018 - 03/2022
  • Explained policies, procedures and services to patients.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Helped patients obtain health care services by setting up referrals.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Improved patient outcomes through value-added services.
  • Developed and maintained quality care systems and standards.
  • Scheduled evaluations and procedures for patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Operated multiple office equipments, such as voice mail messaging systems, multi-line phone systems and use of word processing, spreadsheets, word docs or other software applications to prepare reports, invoices, financial statements, letters, case histories, medical clearances and or records.
  • Performed various clerical or administrative/ managerial functions, such as ordering and maintaining inventory of supplies, paying hospital bills, regular company bills, completing hospital credentialing submissions packets for surgeon/doctor Hospital privileges.
  • Arranged & prepaid hospital allotted time per facility, per patient, per doctor, per procedure, per surgery date- coordinating any admissions or 23hr observations needed then appropriately posting all surgery cases/ requesting any special equipment needed for docs & listing any special instructions needed for patient.
  • Maintained knowledge of community services and resources available to patients even after hours. Sent in meds via Eprescribe, coordinated medical follow ups, sent run trough reminders late at night before surgery with surgery reminders.
  • Provided consultation or training to volunteers or new staff on topics such as guest relations, customer service, HIPPA rights, patients' rights, and medical issues.
  • Confirmed arrival times for surgery with patients, made sure docs had all supplies/materials needed, docs were sent text with pick up numbers listed as well as case orders/ reminders.
  • Communicated with patients to ensure quality of care and develop care plans.
The Aesthetic Center For Plastic Surgery - Administrative/Executive Marketing Assistant
City, STATE, 11/2006 - 07/2015
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • Attended staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
  • Created designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Complied with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Assisted nurses or physicians in the operation of medical equipment or provision of patient care when needed. Communicated with patients to ascertain feelings or need for assistance or social and emotional support.
  • Prepared and updated office records and accounts according to client and executive needs.
NCO Financial Services- TMobile/Asurion - Bilingual Customer Service Representative
City, STATE, 08/2003 - 11/2007
  • Completed special forms and required documentation to help callers obtain needed services and resolve issues.
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Trained customer service staff on special needs of non-English-speaking customers.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Informed customers about product lines and services offered by company.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Determined charges for services requested, collected deposits or payments, or arranged for billing.
  • Calculated amount of claim.
  • Reviewed insurance policy to determine coverage.
  • Prepared insurance claim forms or related documents and review them for completeness.
  • Transmitted claims for payment or further investigation.
  • Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.
  • Customized insurance programs to suit individual customers, often covering a variety of risks.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
CSC Credit Services - CIA I/Customer Fulfillment Associate
City, STATE, 10/2005 - 04/2007
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Compared data with source documents, or re-entered data in verification format to detect errors.
  • Completed data entry, verified data or information using standard verification processes.
  • Performed clerical, phone, operational or manual work.
  • Validated/completed and documented requested data through phone, fax or email contact.
  • Analyzed and researched more in-depth data of information requested, utilizing appropriate resources.
  • Performed document reviews and audits.
  • Effectively processed escalated or rushed tasks.
  • Provided timely and professional communication to supervisors and management.
  • Demonstrated an ability to prioritize tasks appropriately.
  • Proactively seek new assignments to enhance skill set and knowledge base.
  • Received information about credit disputes and responded to incidents calmly to develop effective resolutions.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Nimitz/ W.T Hall High School
  • Lone Star College System

Job Titles Held:

  • Patient Care Coordinator/Office Manager
  • Administrative/Executive Marketing Assistant
  • Bilingual Customer Service Representative
  • CIA I/Customer Fulfillment Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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