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patient care coordinator medical assistant surgical technologist resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Records Management
  • Workflow Optimization
  • Paperwork Coordination
  • Medical Charting
  • Co-Payment Collection
  • Medical Terminology
  • Telephone Etiquette
  • Front Desk Operations
  • Petty Cash Management
  • Appointment Setting
  • HIPAA Compliance
  • HIPAA Guidelines
  • Electronic Medical Records
  • Patient Scheduling
  • Direct Patient Care
  • Medical Procedures
  • Sterile Technique
  • Vital Sign Monitoring
Experience
11/2020 to 06/2023 Patient Care Coordinator/Medical Assistant/Surgical Technologist Ardent Health Services | Canyon, TX,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
02/2020 to 11/2020 Medical Receptionist State Of Delaware | Felton, DE,
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
02/2017 to 05/2020 Certified Nursing Assistant/Office Assistant Always Best Care | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Computed, recorded and proofread data or reports.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Typed, formatted and edited correspondence and other documents.
02/2018 to 03/2019 Certified Nursing Assistant Manor Care Nursing Home | City, STATE,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted residents in preparing for activities and social programs.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
Education and Training
Expected in 05/2016 to to License Practical Nurse | Nursing ECPI University, Henrico VA, GPA:
Expected in 06/2009 to to High School Diploma | Hanover High School, Mechanicsville, VA GPA:
Certifications
  • CNA License

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Resume Overview

School Attended

  • ECPI University
  • Hanover High School

Job Titles Held:

  • Patient Care Coordinator/Medical Assistant/Surgical Technologist
  • Medical Receptionist
  • Certified Nursing Assistant/Office Assistant
  • Certified Nursing Assistant

Degrees

  • License Practical Nurse
  • High School Diploma

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