Patient Care Coordinator Medical Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dependable Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Dependable medical team member with strong clerical skills and basic healthcare knowledge. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

  • Data management
  • Multi-line phone operations
  • Working collaboratively
  • People skills
  • Flexible
  • Decision-making
  • Organizational skills
  • Reliable and trustworthy
  • Computer skills
  • PPE use
  • Detail oriented
  • Knowledge of medical terminology
  • Knowledge of HIPAA regulations
  • Electronic document management
  • Multitasking and prioritization
  • Correspondence management
  • Bilingual (Spanish)
  • Certified in Basic Life Support (BLS)
  • Team collaboration
  • Inventory tracking
  • Scheduling and calendar management
03/2021 to Current
Administrative Assistant Capitol Federal Savings Bank Mission, KS,
  • Schedule and coordinated meetings, appointments and travel arrangements for executives.
  • Provide high level administrative support to executives.
  • Oversee standing PO's for the FY and process change orders when necessary for several departments(HR, OTS & BGCU).
  • Process in a timely manner IPR from staff members, managers and executives for supplies, registration fees, training courses, and services.
  • Complete and submit travel/training and ISTE forms for executives. Confirm that supporting documentation is attached and information is complete to ensure reimbursement.
  • Assisted the PRQI team with several steps in the process of the One-Time Incentive Grant for child care professionals by taking calls from child care professionals and verifying sensitive information and directing them to the next step to successfully complete the application process. In the extension process assisted with data entry to make sure that all qualifying professionals were recorded and notified of the extension. Lastly, helped with payment questions from professional regarding lost checks, payment status and reissuing of checks.
  • Create, update, and maintain detailed documents, and spreadsheets.
  • Respond to requests by preparing and sending files and documents.
  • Sort and distributed mail to staff and prepare outgoing mail.
  • Conducted telephone reference checks and initialized background checks request for new hires.
  • Greet and direct clients and guests to correct departments, rooms, and staff members.
  • Handle sensitive and confidential employee information with complete discretion.
  • Assist HR department with creating and filing employee personnel files.
  • Familiarized with HR forms and the corresponding section each form belongs in the personnel file.
  • Distribute badges to new and existing employees through out the agency.
  • Coordinate transfer of employee personnel files with neighboring agency, CYFD.
06/2016 to 03/2021
Patient Care Coordinator/Medical Assistant Capitol Federal Savings Bank Olathe, KS,
  • Managed physicians calendar, including scheduling patient appointments and procedures.
  • Collaborated with Medicare, Medicaid and private insurance providers to resolve billing issues including verification and pre-authorization functions to acquire insurance authorizations for procedures and tests ordered by attending physician.
  • Made sure agreements and acknowledgment forms were signed and filed in the patients chart before providing care.
  • Communicated with patients via phone, email and in person to collect all the information needed.
  • Coordinated admission, processes and prepared medical records and agreement packets.
  • Assisted physicians by preparing patients for procedures.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Performed inventory and kept facility stocked by monitoring expiration of medical supplies and medications.
  • Reviewed resumes from potential job candidates.
  • Took part in the interview panel. Asked questions based on their resume and the position being applied for to determine if the candidate would be an asset to the team.
  • Assisted patients with navigating and understanding their insurance benefits to ensure coverage.
  • Ensured confidentiality of all personnel, office, and patient records.
  • Transferred patient files to EMR software. Maintained accuracy on all transferred files. Meticulously ensuring files were up to date with the most recent and accurate information.
09/2014 to 06/2016
Elec Medical Chart Examiner/Medical Records Caine & Weiner Sherman Oaks, CA,
  • Provided assistance to all parties, including patients, staff members, law offices and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Logged all requests for medical records into spreadsheets.
  • Disseminated information to correct department, individual or outside location.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Maintained 100% compliance with all hospital and government regulations.
  • Scanned incoming documentation.
  • Managed payment processing and invoicing for medical records.
07/2013 to 09/2014
Customer Service Associate H&R Block, Inc. Loganville, GA,
  • Answered phone calls and directed to designated individuals or departments.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
03/2010 to 07/2010
Customer Service Associate Sbarro Pizza City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers with account updates, new service additions and promotional offers.
03/2009 to 01/2010
Food Prep Cooking Assistant/Cashier Mervyn's City, STATE,
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
10/2007 to 12/2008
Customer Service Representative Avenger Way Self Storage City, STATE,
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
06/2007 to 09/2007
Customer Service Company Name City, State,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Generated quotes, processed payments and documented customer communications.
Education and Training
Expected in
Santa Fe Community College - Santa Fe, NM

Successfully completed multiple college courses. Including Algebra, Psychology, Public Speaking, English and Biology.

Expected in 05/2010
High School Diploma:
SER/ Career Academy - Santa Fe, NM,

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Santa Fe Community College
  • SER/ Career Academy
Job Titles Held:
  • Administrative Assistant
  • Patient Care Coordinator/Medical Assistant
  • Elec Medical Chart Examiner/Medical Records
  • Customer Service Associate
  • Customer Service Associate
  • Food Prep Cooking Assistant/Cashier
  • Customer Service Representative
  • Customer Service
  • High School Diploma

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