Energetic Patient care Coordinator II dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Skills
Patient relations
Healthcare operations
Interdepartmental collaboration
Claims processing
Experience
09/2015 to Current
Patient Care Coordinator IIAbbvie, Inc – CA, State,
Facial plastics reconstructive surgery at Stanford Healthcare - Palo Alto, CASeptember 2015 to Present
Greeting and welcoming guests and providing them with a positive first impression of the organization
Directing guests and answering their questions
Notifying other workers of visitor arrival
Maintaining security and telecommunications systems
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Contributing to the team by accomplishing tasks as needed
Answering the telephone; taking and relaying messages; providing information to callers
Providing administrative and clerical support
Preparing letters and documents
Receiving and sorting mail and packages
Scheduling appointments and maintaining appointment calendar
Operating Point of Sale systems
Ordering office supplies
Managing digital and hard-copy filing systems
Verifies patient information by interviewing patient;
Recording medical history; confirming purpose of visit.
Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
Preparing patients for injectables (Botox & filler)
Consenting patients
Reviewing after care instructions with patients after procedures
01/2015 to 09/2015
Front Desk ReceptionistBenchmark Senior Living – Smithtown, NY,
Handled correspondence, managed files and performed other clerical duties for office staff.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Called patients to confirm scheduled appointments and obtain additional details.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Checked patients in and out for appointments and collected co-payments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Conducted patient intake interviews to collect medical information and insurance details.
Took messages from patients and promptly relayed to appropriate staff.
Informed patients of financial responsibilities prior to rendering services.
05/2012 to 01/2015
Certified Medical AssistantHarris County – Humble, TX,
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Completed basic physical assessments of clinic patients to provide optimal care.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Communicated with patients by phone and via written correspondence.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Assisted back office patient processes to reduce office wait times.
01/2010 to 02/2012
Certified Medical AssistantHarris County – Tomball, TX,
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Organized charts, documents and supplies to maintain team productivity.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Contacted pharmacies to submit and refill patients' prescriptions.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Operated and radiologic and magnetic imaging equipment to produce images of body.
Utilized radiation safety measures and protection devices to guarantee safety of staff and patients.
Performed general administrative tasks such as answering phones, scheduling patient appointments and pulling and filing films.
Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
Performed diagnostic imaging procedures, including x-ray, magnetic resonance imaging and computed tomography scans.
Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Education and Training
Expected in 01/2010
Certified Medical Assistant: Health Care Everest College - San Jose, CA, GPA:
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