Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Energetic Patient care Coordinator II dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.

  • Patient relations
  • Healthcare operations
  • Interdepartmental collaboration
  • Claims processing
09/2015 to Current
Patient Care Coordinator II Abbvie, Inc CA, State,

Facial plastics reconstructive surgery at Stanford Healthcare - Palo Alto, CASeptember 2015 to Present

  • Greeting and welcoming guests and providing them with a positive first impression of the organization
  • Directing guests and answering their questions
  • Notifying other workers of visitor arrival
  • Maintaining security and telecommunications systems
  • Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area
  • Contributing to the team by accomplishing tasks as needed
  • Answering the telephone; taking and relaying messages; providing information to callers
  • Providing administrative and clerical support
  • Preparing letters and documents
  • Receiving and sorting mail and packages
  • Scheduling appointments and maintaining appointment calendar
  • Operating Point of Sale systems
  • Ordering office supplies
  • Managing digital and hard-copy filing systems
  • Verifies patient information by interviewing patient;
  • Recording medical history; confirming purpose of visit.
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
  • Preparing patients for injectables (Botox & filler)
  • Consenting patients
  • Reviewing after care instructions with patients after procedures
01/2015 to 09/2015
Front Desk Receptionist Benchmark Senior Living Smithtown, NY,
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
05/2012 to 01/2015
Certified Medical Assistant Harris County Humble, TX,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Communicated with patients by phone and via written correspondence.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Assisted back office patient processes to reduce office wait times.
01/2010 to 02/2012
Certified Medical Assistant Harris County Tomball, TX,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Operated and radiologic and magnetic imaging equipment to produce images of body.
  • Utilized radiation safety measures and protection devices to guarantee safety of staff and patients.
  • Performed general administrative tasks such as answering phones, scheduling patient appointments and pulling and filing films.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Performed diagnostic imaging procedures, including x-ray, magnetic resonance imaging and computed tomography scans.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Education and Training
Expected in 01/2010
Certified Medical Assistant: Health Care
Everest College - San Jose, CA,

BLS Certified

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  • Everest College

Job Titles Held:

  • Patient Care Coordinator II
  • Front Desk Receptionist
  • Certified Medical Assistant
  • Certified Medical Assistant


  • Certified Medical Assistant

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