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Energetic Patient care Coordinator II dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
- Patient relations
- Healthcare operations
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- Interdepartmental collaboration
- Claims processing
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09/2015 to Current Patient Care Coordinator II Abbvie, Inc – CA, State,
Facial plastics reconstructive surgery at Stanford Healthcare - Palo Alto, CASeptember 2015 to Present
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages; providing information to callers
- Providing administrative and clerical support
- Preparing letters and documents
- Receiving and sorting mail and packages
- Scheduling appointments and maintaining appointment calendar
- Operating Point of Sale systems
- Ordering office supplies
- Managing digital and hard-copy filing systems
- Verifies patient information by interviewing patient;
- Recording medical history; confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
- Preparing patients for injectables (Botox & filler)
- Consenting patients
- Reviewing after care instructions with patients after procedures
01/2015 to 09/2015 Front Desk Receptionist Benchmark Senior Living – Smithtown, NY,
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Conducted patient intake interviews to collect medical information and insurance details.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
05/2012 to 01/2015 Certified Medical Assistant Harris County – Humble, TX,
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Communicated with patients by phone and via written correspondence.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Assisted back office patient processes to reduce office wait times.
01/2010 to 02/2012 Certified Medical Assistant Harris County – Tomball, TX,
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Operated and radiologic and magnetic imaging equipment to produce images of body.
- Utilized radiation safety measures and protection devices to guarantee safety of staff and patients.
- Performed general administrative tasks such as answering phones, scheduling patient appointments and pulling and filing films.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
- Performed diagnostic imaging procedures, including x-ray, magnetic resonance imaging and computed tomography scans.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
Expected in 01/2010 Certified Medical Assistant: Health Care
Everest College - San Jose, CA,
GPA:
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