patient care coordinator hygiene coordinator resume example with 2 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am an ambitious hard worker. I put my best into everything I do. I love working with a team but when needed I can be independently productive. I work well in high pressured situations and I love new experiences and challenges. I am very fast and confident learner. I believe that every day is a new learning experience. I can multitask very well, I am always happy to help when , and wherever needed.

  • Administrative supervision
  • Claims processing
  • Insurance practices
  • Database coordination
Work History
Patient Care Coordinator /Hygiene Coordinator, 06/2019 to 12/2019
Avanta DentalCity, STATE,
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Provided subject matter expertise in case management and related procedures.
  • Encouraged patients to schedule recommended tests and procedures.
  • Maintained inventory of pharmaceutical products to ensure sufficient supply in office.
  • Sent and handled electronic requests for new medications and medication refills.
  • Monitored ongoing care and proactively corrected problems.
  • Coordinated charitable, government and community resources for patients.
  • Facilitated communication between all hospital departments.
  • Connected patients with available community and charitable resources.
  • Scheduled presentation appointments for pharmaceutical representations and physicians.
  • Worked with patients to ensure effective scheduling of tests and procedures.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Completed documentation of care, hospital actions and patient activities.
  • Delivered excellent patient experiences and direct care.
  • Liaised between hospital departments to facilitate effective communication.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Insurance Manager /Front Desk Receptionist, 01/2018 to 09/2018
Pro - Motion Physical TherapyCity, STATE,

Submitted insurance request and checked patient care benefits. Proactively manager my receptionist responsibilities while servicing my role as insurance biller. Submitted and received patient statements. Self-accountability and close attention to detail when scheduling and managing biller duties.

  • Completed statistical reviews to uncover trends, patterns and variations.
  • Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Managed and archived quality documentation and participated in internal and external quality audits.
Insurance Manager /Biller , 03/2017 to 01/2018
Creekside Physical TherapyCity, STATE,
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Calibrated instruments and scales in production area and quality lab.
  • Developed and executed targeted relationship and account development strategy.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
  • Completed statistical reviews to uncover trends, patterns and variations.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Conducted field visits and met corporate customers for business development.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Determined and recommended methods to address improvement opportunities.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
High School Diploma: , Expected in 06/2015 to A.C . Davis High School - 212 S Sixth Avenue,

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Resume Overview

School Attended

  • A.C . Davis High School

Job Titles Held:

  • Patient Care Coordinator /Hygiene Coordinator
  • Insurance Manager /Front Desk Receptionist
  • Insurance Manager /Biller


  • High School Diploma

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