- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Over the past 10 years working in the customer service industry, I have picked up many useful skills that have allowed me to achieve success. My current role as a Patient Care Coordinator has made me passionate about providing excellent customer service to our patients by helping them navigate through their journey to better hearing. I am ready to challenge myself with new responsibilities as I continue to grow as a professional. I am focused on surpassing expectations and driving team success and I have found personal and professional fulfillment in doing so.
- Sales background and experience
- MS Office and IT
- Team collaboration
- Research
- Writing and Editing
- Conflict Resolution
- Communication and Active Listening
- Customer Service
- Public Speaking
- Management Experience
| - Critical Thinking
- Time Management
- Multitasking and Organization
- Interpersonal skills
- Culturally sensitive
- Data collection and management
- Compassionate
- Reliable
- Leadership
- Goal Oriented
|
Patient Care Coordinator, 02/2021 - Current
Williamsburg Physical Therapy – Elkridge, MD,
- Work closely with patients to deliver excellent and direct individualized patient care.
- Triage all appointments, phone calls, and walk in visitors to ensure effective calendar management.
- Assist patients in determining insurance benefits and/or discounts available for hearing devices.
- Process payments and post sales.
- Check in patients and get all necessary information so we can provide what ever service is needed.
- Track our revenue so that I can set up each month to achieve our monthly budget and meet KPIs.
- Make outgoing calls to new and existing patients to give my HCP opportunities for sales.
- Resolve issues and/or conflict to ensure our patients are receiving the best care.
- Replenish clinic supplies.
- Prep for all fitting appointments to ensure that we have what is needed to close a sale.
- Knowledge of hearing aids. Perform general maintenance/repairs as needed and guide patients through certain processes.
- Create helpful documents and share my strategies with other HCPs/PCCs in my region.
- Support my HCP with additional tasks as needed.
Assistant Manager, 07/2020 - 01/2021
Resprop Management – Austin, TX,
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Educated customers on promotions to enhance sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer over the phone, email, and in person
- Counseled, mentored, and disciplined staff
Sales Associate, 09/2015 - 04/2018
Spencer Gifts, Llc – New Hartford, NY, - Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Educated customers on promotions to enhance sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships.
Circulation Clerk, 03/2013 - 08/2015
Frederick County Government – Frederick, MD, - Several clerical duties including answering phones, filing/inputting patron information, etc
- Engaged in customer service by conducting searches of available materials, pointing out library resources, and answering general questions
- Processed and shelved returned materials after evaluating for general condition and cleanliness
- Located desired customer items through interlibrary loan system and coordinated deliveries
- Processed customer fines and educated individual patrons on ways to minimize future charges
- Monitored patrons to enforce adherence to library policies for material management and behavior
- Helped patrons to complete forms for library card issuance
- Maintained and updated patron records in library system database
- Checked in, checked out and renewed library materials
- Resolved patrons' complaints tactfully and professionally.
Bachelor of Science: Sociology, Expected in 12/2019
-
University of Wisconsin - La Crosse - La Crosse, WI
GPA:
Minored in Criminal Justice. Maintained a 3.2+ GPA all 4 years. Completed my Senior Capstone where I conducted my own research and presented my findings in a written essay and presentation to the sociology department.
High School Diploma: , Expected in 12/2012
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Lakes Community High School - Lake Villa, IL
GPA:
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