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patient care coordinator resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Over the past 10 years working in the customer service industry, I have picked up many useful skills that have allowed me to achieve success. My current role as a Patient Care Coordinator has made me passionate about providing excellent customer service to our patients by helping them navigate through their journey to better hearing. I am ready to challenge myself with new responsibilities as I continue to grow as a professional. I am focused on surpassing expectations and driving team success and I have found personal and professional fulfillment in doing so.

Skills
  • Sales background and experience
  • MS Office and IT
  • Team collaboration
  • Research
  • Writing and Editing
  • Conflict Resolution
  • Communication and Active Listening
  • Customer Service
  • Public Speaking
  • Management Experience
  • Critical Thinking
  • Time Management
  • Multitasking and Organization
  • Interpersonal skills
  • Culturally sensitive
  • Data collection and management
  • Compassionate
  • Reliable
  • Leadership
  • Goal Oriented
Work History
02/2021 to Current
Patient Care Coordinator Williamsburg Physical Therapy Elkridge, MD,
  • Work closely with patients to deliver excellent and direct individualized patient care.
  • Triage all appointments, phone calls, and walk in visitors to ensure effective calendar management.
  • Assist patients in determining insurance benefits and/or discounts available for hearing devices.
  • Process payments and post sales.
  • Check in patients and get all necessary information so we can provide what ever service is needed.
  • Track our revenue so that I can set up each month to achieve our monthly budget and meet KPIs.
  • Make outgoing calls to new and existing patients to give my HCP opportunities for sales.
  • Resolve issues and/or conflict to ensure our patients are receiving the best care.
  • Replenish clinic supplies.
  • Prep for all fitting appointments to ensure that we have what is needed to close a sale.
  • Knowledge of hearing aids. Perform general maintenance/repairs as needed and guide patients through certain processes.
  • Create helpful documents and share my strategies with other HCPs/PCCs in my region.
  • Support my HCP with additional tasks as needed.
07/2020 to 01/2021
Assistant Manager Resprop Management Austin, TX,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Educated customers on promotions to enhance sales
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships
  • Counted cash drawers and coordinated change orders for employees
  • Answered questions from customer over the phone, email, and in person
  • Counseled, mentored, and disciplined staff
09/2015 to 04/2018
Sales Associate Spencer Gifts, Llc New Hartford, NY,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Educated customers on promotions to enhance sales
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships.
03/2013 to 08/2015
Circulation Clerk Frederick County Government Frederick, MD,
  • Several clerical duties including answering phones, filing/inputting patron information, etc
  • Engaged in customer service by conducting searches of available materials, pointing out library resources, and answering general questions
  • Processed and shelved returned materials after evaluating for general condition and cleanliness
  • Located desired customer items through interlibrary loan system and coordinated deliveries
  • Processed customer fines and educated individual patrons on ways to minimize future charges
  • Monitored patrons to enforce adherence to library policies for material management and behavior
  • Helped patrons to complete forms for library card issuance
  • Maintained and updated patron records in library system database
  • Checked in, checked out and renewed library materials
  • Resolved patrons' complaints tactfully and professionally.
Education
Expected in 12/2019 to to
Bachelor of Science: Sociology
University of Wisconsin - La Crosse - La Crosse, WI
GPA:

Minored in Criminal Justice. Maintained a 3.2+ GPA all 4 years. Completed my Senior Capstone where I conducted my own research and presented my findings in a written essay and presentation to the sociology department.

Expected in 12/2012 to to
High School Diploma:
Lakes Community High School - Lake Villa, IL
GPA:

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Resume Overview

School Attended

  • University of Wisconsin - La Crosse
  • Lakes Community High School

Job Titles Held:

  • Patient Care Coordinator
  • Assistant Manager
  • Sales Associate
  • Circulation Clerk

Degrees

  • Bachelor of Science
  • High School Diploma

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