LiveCareer-Resume

patient care coordinator resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.

Talented adept in customer relations, sales, collections and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.

Skills
  • Insurance practices
  • Claims processing
  • Patient relations
  • Interdepartmental collaboration
  • Appointment confirmation
  • Planning & organizing
  • People skills
  • PPE use
  • Front desk operations
  • HIPAA guidelines
  • Records maintenance
  • Records management
  • Patient callbacks
  • Microsoft Office
  • Communication
  • Flexible schedule
  • Multitasking
  • Customer Support
  • High-energy attitude
  • Customer relations
  • Background checks
  • Lease file audits
  • Application processing
  • Issue escalation
  • Record keeping
  • Property tours
  • Knowledge of leasing and market conditions
  • New construction
  • Supervision & leadership
  • Quality assurance controls
  • Technologically savvy
  • Schedule mastery
  • Adaptive team player
  • Microsoft Office expertise
  • Quality control
  • Report writing
  • Rent collection
  • Prospective lead follow-up
  • Policy enforcement
  • Maintaining occupancy levels
  • Security deposit refunds
  • Vacant unit monitoring
  • Telephone etiquette
  • Lease renewal reporting
  • Training and mentoring
  • Tenant background checks
Experience
Customer Service Supervisor, 12/2021 to Current
Performance Physical TherapyPawtucket, RI,
  • Answered phone calls and responded to questions and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored phone calls to promote better service and provide feedback.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Monitored service desk ticket queues to facilitate timely response and resolution.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Created training manuals to resolve simple and complex customer issues.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Monitored phone calls to provide feedback and coaching.
Leasing Consultant, 01/2021 to Current
Vca Antech, Inc., ,
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Received rent payments and tracked transactions in accounting software.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Scheduling Coordinator, 10/2020 to 11/2021
Carillion Health SystemBoones Mill, VA,
  • Developed effective scheduling processes to achieve production objectives.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Copied and faxed important information for patient and client records.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Provided reminder calls to clients prior to scheduled visits.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Gathered employee and staff data to develop monthly work schedules.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Interviewed individuals to complete documents, case histories or forms.
  • Entered information into system to update status reports.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Treatment Coordinator, 09/2019 to 12/2020
Trudeau Memorial CenterCoventry, RI,
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Functioned as team leader and organized all treatment and placement activities
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Identified family members, social networks and community systems for inclusion in client treatment plans.
  • Initiated monthly in-office and hospital general anesthesia treatment schedules, increasing access to care previously not available to practice.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Calculated sliding fee or special program adjustments relating to patient visits.
  • Assured regulatory compliance and professionalism across patient service.
  • Processed patient intake information and updated medical records prior to treatment.
  • Compiled and maintained medical charts and reports in complex digital databases.
Education and Training
Bachelor of Science: Health Sciences, Expected in 12/2023
Georgia State University - Atlanta, GA
GPA:
High School Diploma: , Expected in 05/2018
North Clayton High School - Atlanta, GA
GPA:

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Resume Overview

School Attended

  • Georgia State University
  • North Clayton High School

Job Titles Held:

  • Customer Service Supervisor
  • Leasing Consultant
  • Scheduling Coordinator
  • Treatment Coordinator

Degrees

  • Bachelor of Science
  • High School Diploma

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