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patient care coordinator resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detail-oriented bank teller of experience in banking and customer service. Proficient in counting currency and coin, maintaining accurate records and promoting client loyalty. Driven salesperson with service-oriented and organized nature.

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Experience
Patient Care Coordinator, 09/2022 - Current
Kabafusion Lexington, MA,
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Demonstrated flexibility during changes to patient care practice.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Received and routed care team messages and documents to appropriate staff.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Explained policies, procedures and services to patients.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
Bank Teller, 08/2022 - Current
Cit Group San Diego, CA,
  • Search up clients
  • Cash checks
  • Deposit
  • Withdraw
  • Open accounts
  • File documents
  • Computation
  • Softwares
  • Scanning
  • Phone calls
  • Customer service
  • Look up clients
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
Sales , 01/2022 - 04/2022
Meridian Senior Living Mckinney, TX,
  • Customer service
  • Stocking
  • Ordering
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
Education and Training
High School Diploma: , Expected in 06/2022
-
Umatilla High School - Umatilla, OR
GPA:
Status -
Skills
  • Bilingual (Spanish)
  • Money Handling
  • Asset Management
  • Regulatory Compliance
  • CRM
  • Multitask
  • Organization
  • Excellent communication skills
  • Currency and coin counter
  • Exceptional customer service
  • Approachable
  • Strong work ethic
  • Energetic
  • Patient Care Coordination
  • Insurance Practices
  • Meeting Preparation
  • HIPAA Compliance
  • Payment Collection
  • Medical Data Collection
  • Appointment Scheduling
  • Healthcare Operations
  • New Hire Training
  • Office Administration
  • Insurance Verification
  • Inventory Management
  • Filing and Recordkeeping
  • Patient Relations
  • Helpful and Service-Oriented
  • Caring and Empathetic
  • Patient Needs Assessment and Referral
  • Gathering Information from Patients
  • Communicating to Patients and Families
  • Documenting and Recording Information
  • Microsoft Office
  • Database Search and Data Entry Skills
  • Patient Confidentiality and Data Security
  • Evaluating Quality of Care
  • Building Rapport and Credibility
  • Verbal and Written Communication
  • Registration and Scheduling
  • Explaining Policy and Procedures
  • Administrative and Office Support
  • Resolving Problems
  • Providing Information and Resources

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Resume Overview

School Attended

  • Umatilla High School

Job Titles Held:

  • Patient Care Coordinator
  • Bank Teller
  • Sales

Degrees

  • High School Diploma

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