Patient Care Coordinator resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Qualified and energetic employee who is always willing to learn and achieve all possible goals at any given activity. Over my four years of experience at different jobs I have been able to learn and perform different tasks that have helped me to become a better worker and person. Insightful sales associate with 1 year experience in online and print media. Optimistic customer service representative with months of experience assisting customers in solving complex issues. Supporting the Water Warehouse in becoming a market leader through proven customer support skills. Agile. and well. organized receptionist with 2 years experience in the private and public sectors. Skilled at dealing with sensitive situations, organizing, diplomacy, and communications skills. Responsible patient care coordinator enthusiastic about supporting best practices in dental operations, compliance and dental care management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. As well as, a decisive leader and creative problem solver with 2 years of Dental care experience. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to their care. Well-versed in policies, procedures and standards. Patient-focused customer service equipped with administrative and service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. I'm a hardworking and reliable employee with strong ability to succeed on anything that a job offers.

  • Healthcare operations
  • Interdepartmental collaboration
  • Claims processing
  • Insurance practices
  • Patient relations
  • Organizational standards
  • Patient interviewing skills
  • Recording histories
  • Appointment confirmation
  • Multitasking
  • Work ethic
  • Ability to work under pressure
  • Fluent in Spanish
  • Recaording historieso accomplish what needs to be done
  • Organization and planning
  • Verbal and written communication
  • Teamwork
  • Creativity
  • Project management
  • Adaptability
  • Flexibility
  • Patience
09/2019 to Current Patient Care Coordinator Munson Medical Center | Boyne City, MI,
  • Scheduled evaluations and procedures for patients.
  • Developing and coordinating health care programs.
  • Communicating between staff, patients and family
  • Handling patient case management and education.
  • Developing patient goals and monitoring progress.
  • Maintaining patient confidentiality and quality care.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Improved patient outcomes through value-added services.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Explained policies, procedures and services to patients.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Educated patients and caregivers in the use of at-home healthcare equipment.
04/2019 to 12/2019 Receptionist/Customer Service Associate Nicolet National Bank | Gaylord, MI,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Meeting and greeting clients.
  • Booking meetings.
  • Arranging couriers.
  • Keeping the reception area tidy.
  • Answering and forwarding phone calls.
  • Multitasking and prioritizing.
  • Familiarity with Microsoft Office.
  • Scheduling appointments.
  • Answering emails.
  • Dependability.
02/2018 to 03/2019 Sales Associate Marriott Vacations Worldwide | Lake Forest, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Processed orders through company system and coordinated product deliveries.
  • Arranged incoming shipments trucks every morning before the store opens.
  • Pulled all customer orders online and pick the items they got to get them packaged ready for the next order.
  • Every time the store will have a low product I would have to drive to another store to pick up the products we needed for the day.
Education and Training
Expected in 05/2018 High School Diploma | Katella High School, Anaheim, CA GPA:

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Resume Overview

School Attended

  • Katella High School

Job Titles Held:

  • Patient Care Coordinator
  • Receptionist/Customer Service Associate
  • Sales Associate


  • High School Diploma

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