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patient care coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Patient-focused care coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Insurance Practices
  • Patient Care Coordination
  • Healthcare Operations
  • Appointment Scheduling
  • HIPAA Compliance
  • Insurance Verification
  • Patient Relations
  • Inventory Management
  • Payment Collection
  • Caring and Empathetic
  • Gathering Information from Patients
  • Organized and Efficient
  • Verbal and Written Communication
  • Patient Needs Assessment and Referral
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
Experience
Patient Care Coordinator, 03/2022 - 01/2023
Specialty1 Partners Frisco, TX,
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Explained policies, procedures and services to patients.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Received and routed care team messages and documents to appropriate staff.
  • Provided administrative support for patient care staff.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Scheduled evaluations and procedures for patients.
  • Demonstrated flexibility during changes to patient care practice.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Billing Specialist, 08/2019 - 03/2022
Canopy Children's Solutions Olive Branch, MS,
  • Gathered information to produce accounts payable reports for review.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Processed invoice payments and recorded information in account database.
  • Maintained historical records by microfilming and filing documents.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Managed numerous client accounts to track and collect money owed.
Assistant Manager, 02/2017 - 08/2019
The Parking Spot Linthicum Heights, MD,
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Manager, 10/2011 - 03/2016
The Parking Spot Orlando, FL,
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Analyzed business performance data and forecasted business results for upper management.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education and Training
Bachelor of Science: , Expected in 02/2022
-
PURDUE GLOBAL UNIVERSITY - ONLINE,
GPA:
Status -
High School Diploma: , Expected in 05/2011
-
HOWARD HIGH SCHOOL OF TECHNOLOGY - Wilmington, DE,
GPA:
Status -
Master of Science: , Expected in
-
PURDUE GLOBAL UNIVERSITY - ONLINE,
GPA:
Status -

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Resume Overview

School Attended

  • PURDUE GLOBAL UNIVERSITY
  • HOWARD HIGH SCHOOL OF TECHNOLOGY
  • PURDUE GLOBAL UNIVERSITY

Job Titles Held:

  • Patient Care Coordinator
  • Billing Specialist
  • Assistant Manager
  • Assistant Manager

Degrees

  • Bachelor of Science
  • High School Diploma
  • Master of Science

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