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patient care coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Skilled Patient Care Coordinator familiar with case management and care planning. 30-year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.

Skills
  • Employee Supervision
  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Decision Making
  • Epic Systems
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Clinical Staff Management
  • Medicare Compliance
  • HIPAA Guidelines
  • Patient Advocacy
Work History
Patient Care Coordinator, 10/2020 to Current
Munson Medical CenterHarbor Springs, MI,
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Performed as subject matter expert for case management processes.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored ongoing care and proactively corrected problems.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Supported patient care excellence via planning and interpretation of programs.
  • Facilitated communication between all hospital departments.
  • Resolved problems with communication and billing to foster seamless services.
  • Encouraged patients to schedule recommended tests and procedures.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Completed documentation of care, hospital actions and patient activities.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
Assistant Manager, 05/2015 to Current
Smart & Final Inc.Paso Robles, CA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Registered Nurse, Medical-Surgical Unit, 12/2002 to 05/2015
Alliance Community HospitalCarrollton, OH,
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Audited charts and reviewed clinical documents to verify accuracy.
Registered Nurse, 04/2002 to 12/2002
Beacon Health ManagementStatesboro, GA,
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Licensed Practical Nurse, 08/1991 to 04/2002
Siouxland Community Health CenterSioux City, IA,
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Performed functional assessments for admission and discharge.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with admissions, appointments, transfers and discharges.
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Delivered updates in patient status to charge nurse, recording all changes in medical records.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
Bachelor of Science: Nursing, Expected in 2016
Purdue University Calumet - Hammond, IN
GPA:
Associate of Science: Nursing, Expected in 2001
South Suburban College of Cook County - South Holland, IL
GPA:
LPN: Nursing, Expected in 1991
South Suburban College of Cook County - South Holland, IL
GPA:
High School Diploma: , Expected in 06/1987
Thornton Fractional South - Lansing, IL,
GPA:
Certifications

PALS certified

BLS certified

EKG certified

RN,BSN

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Resume Overview

School Attended

  • Purdue University Calumet
  • South Suburban College of Cook County
  • South Suburban College of Cook County
  • Thornton Fractional South

Job Titles Held:

  • Patient Care Coordinator
  • Assistant Manager
  • Registered Nurse, Medical-Surgical Unit
  • Registered Nurse
  • Licensed Practical Nurse

Degrees

  • Bachelor of Science
  • Associate of Science
  • LPN
  • High School Diploma

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