Flexible and versatile Master's Global Business Administration student specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Skills
HIPAA Compliance
Appointment Scheduling
Filing and Recordkeeping
New Hire Training
Articulate Communication
Medical Data Collection
Insurance Verification
Meeting Preparation
Healthcare Operations
Inventory Management
Office Administration
Patient Relations
Interdepartmental Collaboration
Organized and Detail-Oriented
Organized and Efficient
Building Rapport and Credibility
Patient Care Coordination
Medical Terminology
Communicating to Patients and Families
Evaluating Quality of Care
Caring and Empathetic
Patient Rapport
Customer Service
Registration and Scheduling
Documenting and Recording Information
Providing Information and Resources
Work History
06/2021 to Current
Patient Care CoordinatorUsmm – Ann Arbor, MI,
Scheduled evaluations and procedures for patients.
Communicated with patients to ensure quality of care and develop care plans.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Established strong work network by building professional relationships with physicians and fellow employees.
Escalated complex customer concerns to management for resolution.
04/2022 to 08/2022
Oncology TechnicianMoffitt Cancer Center – Wesley Chapel, FL,
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Recorded observations and baseline measurements to maintain accurate medical records.
Reviewed medical records for each patient and collaborated with nursing team to adjust and optimize respiratory therapies.
Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
10/2015 to 08/2018
Operations ManagerJ.D. Byrider – Ashland, KY,
Managed scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Guided employees on understanding and meeting changing customer needs and expectations.
Measured and reviewed performance via KPIs and metrics.
Enforced federal, state, local and company rules for safety and operations.
12/2005 to 07/2013
Store ManagerJohnson Health Tech – Bellevue, WA,
Strengthened work flow productivity by hiring, managing and developing top talent.
Monitored employee performance and identified performance gaps for corrective action.
Established store tactics and strategies to achieve operational performance and sales goals.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Evaluated store performance and incorporated feedback to implement improvement plans.
Trained and mentored associates to teach daily tasks and procedures.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Expected in 02/2023 to to
MBA: Global Business Administration Tufts University - Medford, MA GPA:
Expected in 06/2021 to to
Bachelor of Arts: Dispute Resolution Pepperdine University - Malibu, CA GPA:
Expected in 01/2021 to to
Post Baccalaureate : Premedicine Shoreline Community College - Seattle, WA GPA:
Expected in 02/2019 to to
Bachelor of Science: Criminalistics And Criminal Science American InterContinental University - Schaumburg, IL GPA:
Expected in 02/2005 to to
High School Diploma: Griggs International Academy - Berrien Springs, MI GPA:
Accomplishments
Improved departmental collaboration by opening up communication channels and increasing transparency.
Created highly effective new program that significantly impacted efficiency and improved operations.
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