patient care coordinator resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Enthusiastic Customer Service Representative, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative tasks and clinical tasks, coupled with training in hospitals and clinics, has afforded me to learn, grow and excel in the health care industry while focused on the community.
Skills
Understands medical terminology
Self starter/ Problem resolution
Professional attitude and appearance
Proven work experience as a Receptionist, Front Office Representative
Hands-on experience with office equipment(printers, fax machines, etc)
Excellent organizational skills
Maintains confidentiality
Scheduling proficiency
Solid written and verbal communication skills
Exceptional customer service
Ensures HIPAA Guidelines
Work History
Patient Care Coordinator, 09/2019 to 01/2020 Northwest Hospital – South, WA,
Managed a 100 person caseload of Chronically Ill patients, cared for through Chronic Care Management (5 facilities of SE Region, GA)
Monthly outreach was made to each member to follow-up on any and all E.R. visits, hospitalizations, slips, falls, medication refills/review, appointments needed/cancelled, insurance verification/changes, authorizations, questions, comments and thoughts
Completed accurate documentation of communication, care, hospital actions and patients activities through PreMedex Systems
Measured effectiveness of growth and changes within the Chronic Care Management team by attending monthly meetings with CEO's, Dr's, nurses, medical team leads and other health care staff
Focused on improvement for Chronic Care members with concerns by overall acting as a main point of contact, on-call (24/7), for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication to make permanent improvements for effective and consistent care of standards.
Maximized preventative care to reduce hospital burden and assist in eliminating possible readmissions through encouraging patients and families to develop future plans and discuss in-home care assistance
Built strong referral network by developing strategic relationships with general practitioners and internists, while delivering excellent patient experiences and direct care.
Medical Front Office Receptionist, 06/2018 to 09/2019 Concentra – Boston, MA,
Warmly greets all patients, families, staff and personnel upon arrival with a friendly demeanor and welcoming smile
Provided accurate forms for sign-in and completion, to accurately accommodate reason of visit for patient, or self
Verified and updated demographics, insurances, method of payments and other personal information for clients with respect to personal boundaries when asking for important details.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Aided with scheduling or rescheduling appointments, confirmed all cancellations, provided follow-up calls for any and all missed appointments as needed, verified orders for new prescriptions/prescription refills, new born visits, new patient visits, referrals, authorizations, medication refills or changes and updates
Remained aware of provider schedules and scope of practice on evolving basis by informing provider of patient’s arrival and any delays.
Answered, screened and forward incoming phone calls accordingly
Provided basic and accurate information in person, by phone/email
Ensured receptions areas cleanliness and stock of necessary stationary inclusive of forms, pens, brochures and information
Performed other clerical receptionist duties inclusive of faxing, scanning and photocopying
Received, sign, sorted and distributed daily mail and deliveries
Completed, filed and signed financial documentation from daily intake for accounting purposes, while confirming deposits were made to the appropriate place each evening
Assisted in the following departments as medical receptionist--Pediatrics, Women's Clinic (OB-GYN), Infectious Disease, Specialty, Internal Medicine, Dental Clinic and Night Clinic
Medical Assistant/Phlebotomist/ Supervisor, 07/2015 to 06/2018 Lawson Group Agency – City, STATE,
Welcomed families and staff with a warm and friendly greeting/ smile
Performed clerical duties, such as word processing, data entry, answering phones and filing
Obtained client medical histories including medication information, symptoms and allergies and demographic updates
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Assembled tourniquets, needles and blood collection devices to prepare work trays
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
Protected patients by following infection control, proper handling and disposal of sharps, bio-hazardous waste and needles
Accurately labeled vacutainer tubes for collection and tracking purposes with patient name, date and time of collection and initials
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
Sanitized, restocked and organized exam rooms and medical equipment
Maintained a professional demeanor and safe environment
Education
High School Diploma: , Expected in to Encinal High School - , GPA:
: Certified Phlebotomist Technician, Expected in to Phlebotomy Plus - , GPA:
: EKG Technician/ Medical Assistant, Expected in to UEI College - , GPA:
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