patient care coordinator resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced Administrative professional skilled in handling correspondence, patient care, and other clerical needs for busy teams. Knowledgeable about financial controls, business practice standards, bringing superior communication and time management abilities. Able to multitask in fast-paced office environments to support incoming customers and staff members with top-notch clerical abilities. Efficiently organize documents and schedules to keep operations in line with expected timelines and demands.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Followed up with patients who were past due or coming due for appointments in order to keep patients on track, and keep the office schedule full.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, texts and front-desk reception within high-volume environment.
Scheduled cleanings and dental appointments for patients using the MacPractice software.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Educated patients about post-operative and at-home care for optimal outcomes.
Helped patients complete paperwork and explained processes and procedures.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Trained newly hired top talent to fill key positions and maximize productivity.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Patient Care Coordinator, 09/2018 - 08/2019 Ohio Living – Defiance, OH,
Submitted various medication requests to pharmacies.
Established strong work network by building professional relationships with physicians and
fellow employees.
Communicated with patients to ensure quality of care and develop care plans.
Improved patient outcomes through value-added services.
Wrote meticulous letters to referring doctors regarding patient's procedures at our practice.
Liaised effectively with patients, doctors and staff members, assessing medical charts and
promoting high level of communication and interaction.
Scheduled and confirmed patient appointments with patients and healthcare professionals
using the WINOMS software.
Electronically entered all patient and insurance information.
Consulted with doctors about particularly special patient cases to determine the best course
of action.
Planned, integrated and maintained quality care systems and standards, which resulted in
creating and improving medical protocols and guidelines.
Checked daily doctor schedules and verified insurance.
Accessed patient information through variety of office software applications, maintaining
strict confidentiality to remain compliant with HIPAA regulations.
Contacted referring doctors offices to receive referrals and X-rays needed for doctors.
Trained and mentored administrative staff members in company policies, daily task execution
and industry best practices.
Created and managed electronic customer records, encompassing data entry and
administrative functions related to billing and accounts receivable.
Did the businesses accounting including paying all bills, balancing monthly payments, and
reimbursing patients.
Filed all payment documents according to patient or company names and dates of
payment.
Front Desk Receptionist, 06/2017 - 06/2018 Akumin Inc. J Usf – Duluth, GA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with dealership staff to fulfill requests and resolve issues.
Intake of large sums of money from car sale deals.
Prepared daily shift close reports, logged all transactions, and balanced cash register to accurately reflect all transactions.
Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Provided bookkeeping of important sales files.
Handled payment processing duties and provided customers with receipts and proper bills and change.
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