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Patient Care Coordinator Resume Example

Resume Score: 80%

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JH

PATIENT CARE COORDINATOR
Summary
Skills
  • Claims processing
  • Patient relations
  • Interdepartmental collaboration
  • Insurance practices
  • Organizational skills
  • Administrative support
  • Health information systems
  • Patient safety
  • Regulatory requirements
  • Records maintenance
  • Personnel management
  • Records management
  • Schedule management
  • Data entry
  • Reporting and documentation
  • MS Office
  • First Aid/CPR
  • Communications
  • Planning and coordination
  • Customer service
Education and Training
High School DiplomaEdmond North High SchoolOklahoma City,OK,05/1996
Medical AssistantDemarge CollegeOklahoma City,OK,03/2004

Front and back office

Some College (No Degree)Osu OkcOklahoma City,OK,Nursing
Experience
Just Kids PediatricsPatient Care Coordinator | Moore, OK12/2019 to 04/2020
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Scheduled evaluations and procedures for patients.
  • Improved patient outcomes through value-added services.
  • Reviewed inventory levels on [Timeframe] basis to keep pharmaceutical office well-stocked with needed supplies.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Performed minor housekeeping tasks, including [Action] and [Action] to keep patient areas clean and sanitized.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Collected and labeled [Type] and [Type] specimens to prepare for delivery to laboratory.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Ordered medical supplies from [Number] vendors to keep par levels in acceptable range.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Created and maintained accurate and confidential patient files.
  • Interviewed patients to collect medical information and insurance details.
  • Secured, organized and updated [Type] and [Type] financial documentation.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Mcbride Orthopedic HospitalIntake Coordinator | Oklahoma City, OK09/2011 to 02/2015
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
Carter Healthcare Inc.Administrative Assistant/Scheduling Coordinator | Oklahoma City, OK02/2008 to 09/2011
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Answered office phones and emails.
  • Assisted patients in filling out pre-appointment paperwork.
  • Double checked medical record databases.
  • Scheduled new and existing patients as walk-ins or over the phone.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Transcribed over [Number] daily meetings and appointments using [Software] and organized documents for streamlined office functionality.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Updated patient financial information to ensure accuracy.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Created and maintained accurate and confidential patient files.
  • Maximized office efficiency by answering more than [Number] incoming calls per day to provide office information and transfer calls to desired personal.
  • Interviewed patients to collect medical information and insurance details.
Hillcrest HospitalNurse Assistant | Tulsa, OK04/2000 to 12/2008
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Used mobility devices and [Type] equipment to transport patients.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
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Resume Overview

Companies Worked For:

  • Just Kids Pediatrics
  • Mcbride Orthopedic Hospital
  • Carter Healthcare Inc.
  • Hillcrest Hospital

School Attended

  • Edmond North High School
  • Demarge College
  • Osu Okc

Job Titles Held:

  • Patient Care Coordinator
  • Intake Coordinator
  • Administrative Assistant/Scheduling Coordinator
  • Nurse Assistant

Degrees

  • High School Diploma
    Medical Assistant
    Some College (No Degree)

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