patient care coordinator resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Graduate with an Associates in Applied Science, majored in Medical Office Administration Billing and Coding. Proficient management and customer service experience. Acknowledged for excellent professionalism and organizational abilities. Consistency in productivity and attendance while exhibiting a positive attitude in the light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Seeking to begin a career position within a respectable company.



    - Computer Literacy


    -Organizational Skills

    -Telephone Etiquette

    -Outstanding People Skills



Rockingham Community College Wentworth, NC, Expected in 05/2019 Associate of Applied Science : Medical Office Administration Billing And Coding - GPA :
  • Graduated with Honors
  • Received recognition for being listed on the Permanent Dean's List
Rockingham Community College Wentworth, NC Expected in Certifications : Medical Office Administration/Billing And Coding - GPA :

Certifications Received in Addition to Associates Degree:

Certificate 1) Medical Office Administration Billing and Coding

Certificate 2) Medical Office Administration and Patient Services Representative

Rockingham Community College Wentworth, NC Expected in 12/2019 EMT Continuing Education Certificate : State Approved EMT Initial Course - GPA :


  • State Approved EMT Initial Course Certificate
  • National Association of Emergency Medical Technicians EMS Vehicle Operator Safety- 1st Edition Provider and Driving Course Certificate
Work History
Orange Regional Medical Center - Patient Care Coordinator
Middletown, NY, 09/2019 - Current
  • Assist patients with kiosk check-in
  • Assist patients in filling out check-in , initial history, disability, handicap, and payment paperwork.
  • Gather patient information regarding demographics, injury, and date of injury.
  • Collect copayments, account payments, and compile daily financial records.
  • Compile and review medical charts.
  • Handle electronic requests for new medications and medication refills.
  • Check out patients and schedule future appointments using CNS software.
  • Work closely with patients to deliver excellent and direct individualized patient care.
  • Verify and run eligibility for active insurance coverage
  • Scan patient's drivers license and insurance cards
  • Call patient's primary care provider to request a referral if patient's insurance coverage requires a referral for their visit.
  • Make patient charts for date of service, print the last physician dictation note, clinic note, and all other documentation needed for the chart.
  • Collaborate with Physicians, Athletic Trainers, and the Laboratory regarding their patient and patient needs.
  • Send electronic messages to the appropriate Physician during clinic regarding patient requests or questions.
St Luke's University Health Network - Home Medical Equipment Customer Service Specialist
Stroudsburg, PA, 05/2019 - 09/2019

Basic Function: Responsible for the activities with data entry of orders, quotations and invoicing, and for providing quality customer service within the established corporate guidelines.

  • Enter appropriate data from customers and referral sources.
  • Be knowledgeable concerning Medicare/Medicaid/Private insurance coverage and requirements.
  • Convert orders into invoices; print and route copies as appropriate.
  • Maintain adequate stock levels to insure all products are sufficiently available.
  • Verify all order information for accuracy before entering into the computer system.
  • Track sales/referral leads for future follow-up.
  • Greet customers and offer them assistance where possible.
  • Evaluate the customers needs and provide service options to meet their requirements.
  • Instruct and demonstrate use of home medical equipment and supplies.
  • Provide quality customer service to the customer.
  • Fit and instruct prosthetic and orthotic appliances as certified/trained.
  • Promptly answer multi-line telephone.
  • Retail
  • Operate IBM Point of Sale cash register
  • Accept and process customer payments in cash, credit card, or check.
  • Operate standard office equipment including: Photocopy machine, Fax machine, Computer/Printer, Scanner, Postage machine, Multi-line telephone.
  • Verify insurance and patient demographics.
  • Have a general knowledge of all company products, services, and locations.
  • Act in a professional manner at all times to customers and other employees.
  • Interact as needed with other departments and locations regarding products and services.
Rockingham Community College - Switchboard Operator/Front Desk Receptionist
City, STATE, 10/2016 - 05/2019
  • Managed a very high number of calls per day
  • Transferred callers to the appropriate personnel, department, or business whom they needed to reach.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Document messages from callers, and emailed the concern or need to the correct individual.
  • Ensured exceptional customer service with a friendly, professional demeanor.
  • Answered inquiries, addressed and resolved escalated issues to management personnel to ensure direct client satisfaction.
  • Received payments
  • Permitted Parking
  • Performed clerical work as such as restocking supplies, typing documents, and creating data-based spreadsheets.
Dr. Roy O Fagan III, PA - Medical Receptionist
City, STATE, 03/2018 - 12/2018
  • Greeted each patient pleasantly and provided the desk sheet for sign-in.
  • Checked patient data including insurance, demographic, and health history to ensure all information was current.
  • Answered multi-line phone by the second ring and greeted callers enthusiastically.
  • Scheduled, rescheduled, and handled cancellations for patients.
  • Called patients to remind them of future appointments.
  • Obtained payments and scanned identification.
  • Carefully wrote down phone messages and relayed them to the appropriate personnel.
  • Responsible for scanning Office notes, Operative notes, ED notes, Dishcharge summaries, Lab results, Prescriptions, etc. Assorting them accordingly into the patients medical electronic health record.
  • Pulling and filing patient charts
  • Ensured the waiting room looked neat and organized at all times.
  • Adhered to strict HIPAA guidelines at all times according to company policy.

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Resume Overview

School Attended

  • Rockingham Community College
  • Rockingham Community College
  • Rockingham Community College

Job Titles Held:

  • Patient Care Coordinator
  • Home Medical Equipment Customer Service Specialist
  • Switchboard Operator/Front Desk Receptionist
  • Medical Receptionist


  • Associate of Applied Science
  • Certifications
  • EMT Continuing Education Certificate

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