patient care coordinator resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Seeking a position with a well-established, challenging and growth oriented company that will maximize my knowledge in communication, and administrative skills, office management experience and sales. I look forward to building and maintaining strong customer relationships. Personal Skills
  • Establish effective, cooperative and professional working relationships with external agencies, medical offices/vendors and public
  • Effectively communicate throughout work environments
  • Ability to work well independently or under minimal supervision
  • Work as a team player, follow directions and work well with others
  • Ability to work under pressure and adjust to changing priorities
  • Research and collect data and organize information and meet project deadlines
  • Detail oriented
  • Proficient in all Microsoft Office applications
  • Sincere, dynamic and hardworking Summary of Experience/Qualifications Performance Physical Therapy Clinics, Sacramento , CA 08/2014 – Present Lead Patient Care Coordinator
  • Supervise current and new administrative staff employees by assigning, delegating, overseeing and monitoring specific tasks and duties requiring additional assistance. Provide necessary on-the-job training to enhance skills of clerical staff assigned front office. Also provide administrative support and training to new clerical staff at our other two additional clinic offices.
  • Provide administrative support to the Therapists and Aides by researching, locating and producing designated documents, computer word processing documents, business letters, memos, payments and other various documents.
  • Work with Confidential information such as HIPPA and must obtain HIPPA patients written consent once they become a patient for clinic before providing information to Legal offices, Workman’s Comp, etc.
  • Responsible for preparing and ensuring multiple clinic insurance deposits and payment checks are completed and entered daily on excel spreadsheet tracking .
  • Verify Private, Worker Compensation and Medicare Insurances
  • Greeting and verifying patients daily upon entry and schedule appointments through EMR Clinicient program
  • Index, catalog and file records and build patient charts, Prepare correspondence to patients
  • Responsible for Claim Issue Reports/MIA Reports – research why patients have not been scheduled
  • Maintain weekly reports on excel spreadsheets for Supervisors
  • Assign Control #s for PSC – Patient Care Coordinator task and print out weekly patient reports
  • Prepare email correspondence to medical offices/vendors to research/discuss problem/issues regarding patient accounts/ Efficient in Podium
  • Maintain Worker Compensation Binder with our clinics record keeping requirements.
  • Operate personal computer hardware and software and other related technical equipment
  • Tracking cash and insurance/ lien checks in in excel spreadsheet with monthly reports and bank deposits
  • Responsible to prepare timecard/time reports to Payroll and track Scheduled/Unscheduled Leave for Therapists
  • Attend weekly meetings with directors, schedule vendor meetings for Physical Therapist, also meetings to maintain therapy equipment.
  • Answer, handle/screen high volume calls in professional manner
  • Bring mail to postal services for certified mailings, sort mail daily along with faxing, Xeroxing and posting emails to staff regarding upcoming changes either to programs or insurances.
  • Work with VA office, Workman’s Compensation Agencies, various legal offices regarding patient care
  • Responsible for input for manuals for ADT Security System
  • Responsible for ordering inventory and placing order for supervisor to pick up and deliver
  • Schedule maintenance/care of office equipment, such as Stimulation machines, ultrasound, computers, printers
  • Make sure all Therapist and business license is up and posted along with Therapist license to treat in clinic so we are following state regulations.
  • Utilizing all Microsoft Office programs including: Word, Outlook and Excel for patient reports and tasks It’s Grind Coffee House, Elk Grove, CA 10/2012-08/2014 Barista Shift Lead
  • Shift Lead – assign, delegate and direct work of others
  • Providing excellent customer service
  • Greeting customers and building clientele
  • Ability to handle money correctly
  • Placing orders and prepares beverage service Boston Reed College, Lodi, CA 10/2013-02/2014 Lead Assistant to Phlebotomy Instructor
  • Travel to different locations to assist with laboratory work
  • Answer student questions and enter grades in computer
  • Ship biohazard material
  • Train other Assistants on daily classroom management
  • Give and to show examples of phlebotomy procedures
  • Check for student learning retention and abilities
  • Team Leadership
  • Patient Contact
  • Insurance Knowledge
  • Teamwork
  • Conflict Resolution
  • Medical Records Maintenance
  • Appointment Setting
  • HIPAA Compliance
  • Patient Care
  • Patient Relations
Boston Reed College , Expected in Phlebotomy Technician Certified: May 5, 2014 Sacramento Medical Center: Externship through Bio Data, 140 successful draws, 1 week CPR Pro Certified through American Heart Association : - GPA :
Cosumnes River College , Expected in Some College : Medical Assisting and Agriculture Business - GPA :
Elk Grove High School , Expected in High School Diploma : - GPA :
Work History
Orange Regional Medical Center - Patient Care Coordinator
Harris, NY, 08/2014 - 08/2020
  • Verified insurance coverage and obtained pre-authorizations.
  • Reviewed new patient paperwork before scheduling appointments.
  • Checked patients in and out and collected payments.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Oriented and trained new staff on proper procedures and policies.
Bobby Hotel - Lead Barista
Nashville, TN, 10/2012 - 08/2014
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
Boston Reed College - Phlebotomy Instructor Assistant
City, STATE, 10/2013 - 02/2014
  • Upheld classroom rules and regulations according to campus and department guidelines.
  • Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
  • Supported students with one-on-one coaching in career pursuits and post-program next steps.
  • Coached students on individual level with patience and positive reinforcement.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Maintained up-to-date California Phlebotomy Technician certification to sustain program relevance.

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Resume Overview

School Attended

  • Boston Reed College
  • Cosumnes River College
  • Elk Grove High School

Job Titles Held:

  • Patient Care Coordinator
  • Lead Barista
  • Phlebotomy Instructor Assistant


  • Phlebotomy Technician Certified: May 5, 2014 Sacramento Medical Center: Externship through Bio Data, 140 successful draws, 1 week CPR Pro Certified through American Heart Association
  • Some College
  • High School Diploma

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