Patient Care Coordinator Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated team player with 10+ years of professional experience in team leadership roles, inventory control, and customer service across various business segments. Self-motivated individual looking to expand my professional career.

  • Time Management
  • Inventory Control
  • Critical Thinking
  • Order Management
  • Verbal and Written Communication
  • Employee Performance Evaluations
  • Employee Training Program
  • Shipping and Receiving
  • Risk Mitigation
  • Process Implementation
  • Financial Operations Oversight
Grandview University Des Moines, Iowa Expected in 05/2013 Received Bachelor’s Degree : Business Administration Management, Human Resource Management - GPA :
DMACC West Des Moines West Des Moines, Expected in BBA : Human Resource Management - GPA :
University of Iowa Iowa City, Expected in : Pre-Medicine - GPA :
Work History
Palmetto Infusion - Patient Care Coordinator
Myrtle Beach, SC, 06/2018 - 05/2021
  • Established rapport and relationships with patients and support medical staff.
  • Recorded inventory of medications, products, and office supplies for weekly orders.
  • Typical day consisted of handling over 60 client accounts.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients and encouraged them to schedule recommended tests and procedures.
  • Trained new hires in current role.
  • Filled prescribed medications as needed and informed patients of necessary drug information.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Completed documentation of care, hospital actions and patient activities.
  • Managed prescriptions by sending electronic requests for new medications and refills.
Rr Donnelley & Sons - Home Preservation Specialist II
Vista, CA, 02/2015 - 06/2018
  • Assisted in new hire training with 16 new hires in transition from classroom training to live work which consisted of answering questions, peer reviewing files, call preparation with new hires for complex calls and assisting in leading end of day huddles.
  • Developed Job aid for all HUD approved and recommended state assistance programs to assist in talking points for alternative options for borrowers.
  • Handle large pipeline of up to 185 borrowers and assist them through modification process within FHA/VA/USDA/Fannie Mae/Freddie Mac/Private investor portfolios.
  • Assist with reports and audits for work directors and lending managers to ensure files are being handled appropriately.
  • Work directly with borrowers, 3rd parties, and attorneys via phone and email communication.
  • Assist underwriters with obtaining additional documents or information from borrowers in order to make accurate decisions on modification applications.
  • Deliver decisions of applications to borrowers and assist with looking for alternative options in order to assist with borrower’s financial situation.
Dahl’s Foods - Assistant Manager/Customer Service Clerk
City, STATE, 02/2005 - 03/2015
  • Inventory control and oversight and order management for Liquor, Meat, Dairy and Deli departments.
  • Supervision of incoming orders and oversight of product rotation.
  • Open and close while running and verifying Daily Store Reports Assist Corporate Office with questions regarding specific transactions and/or report information Basic Understanding of general Clerical duties including but not limited to faxing, scanning, copying, filing, operation of multi-line telephones.
  • Use of Microsoft Word and Excel to record daily and weekly sales breakdowns across payment types.
  • Verify all credit and debit transactions with daily store reports Manage all bank and check deposits as well as prepare all checks taken in per day to be deposited.
  • Experience in check management and handling insufficient funds checks, closed accounts checks and entering them into system to be flagged for future attempts.
Wells Fargo - Operations Clerk 3
City, STATE, 06/2013 - 02/2015
  • Experience within Conventional Ops Packages.
  • Prepping, scanning, and validating paper documents to be organized into electronic imaging platform, and filing original documents for shipping to document warehouse.
  • Identifying problem batches.
  • Performing routine maintenance and upkeep on scanners.
  • Comfortable working with quota of validating 3000 images per hour.
  • Very comfortable using Ascent Capture 7.5 software for scanning and validation.
  • Scanning and filing average of 3500 documents to be added to customer portfolios via imaging system.
  • Experience with Cards Services.
  • Quickly and accurately prep incoming mail into batch classes.
  • Separate priority documents out of incoming mail.
  • Determine appropriate document types and classify accordingly.
  • Very familiar with FDR and Hogan systems to look up customer account numbers.

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Resume Overview

School Attended
  • Grandview University
  • DMACC West Des Moines
  • University of Iowa
Job Titles Held:
  • Patient Care Coordinator
  • Home Preservation Specialist II
  • Assistant Manager/Customer Service Clerk
  • Operations Clerk 3
  • Received Bachelor’s Degree
  • BBA

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