Works independently, self-motivated, organized, detailed oriented and a multi-
tasker.
Skills
Microsoft Office Suite - Excel, Word, PowerPoint, Access and MS Outlook.
Knowledge in Capstone, Powerchart, Mosaiq and Soarian applications.
Education and Training
SAINT LEO UNIVERSITYSan Antonio, FLExpected in 2012 – –Bachelor's Degree:Criminal Justice - GPA:Criminal Justice
HILLSBOROUGH COMMUNITY COLLEGETampa, FLExpected in 2009 – –Associate:Arts - GPA:Arts
, Expected in 2012 – –Fingerprint Training Program: - GPA:
Certifications
Accomplishments
Experience
Petaluma Health Center - Patient Care Coordinator Point Reyes Station, CA, 12/2016 - Present
Identify patients for inclusion in program utilizing available metrics.
Perform comprehensive patient assessments upon entry to service and periodically to
include an assessment of patient and family support system and needs.
Develop and implement individualized patient care plan (that is goal driven) with a focus
on disease management and patient empowerment.
Assist patient and family with navigation of their health care system.
Monitor care plans and patients' progress to goal achievement; revise plan as necessary
providing education and support as appropriate.
Assist patient and family to access available community resources as appropriate.
Maintain contact with patient and family through transitions of care while coordinating
with other care team members.
Participates as an active member of patient's care team collaborating with patient,
family, providers, site staff and other care partners.
Identifies and reduces barriers to care utilizing organization and community resources as
appropriate.
Document all encounters and patient related discussions, telephonic or in-person, in the
patient medical record per organization.
Maintains accurate records regarding case load, stratification, and frequency of contact.
Develop a listing of community resources and programs on a monthly basis.
Conduct clinic visits, rehabilitation visits and hospital visits as appropriate,
following establishes guidelines, policies and procedures.
Participates in departmental, site and other meetings as assigned.
Supports the goals and mission of MCRHS, Inc.
Adheres to safety policies and procedures.
Maintain a clean, clutter free and well organized workspace.
Participates in community functions as appropriate and promote the concepts of "Patients
First and "Patient Centered Medical Home".
Performs and embraces all other duties as assigned.
Maintains a caseload consistent with program guidelines.
Maintains accurate travel documentation.
Community Health System - Scheduling Specialist Punta Gorda, FL, 01/2005 - 01/2016
Answered 6 multi-line telephone and direct calls to appropriate staff; records and relays
messages when staff is unavailable.
Performed registration routine duties such as scheduling 30 to 40 appointments per day,
order entry, filing, data entry, correspondence, and sorting and distributing mail.
Operate standard office equipment.
Uploaded documents, documenting in multiple Electronic Health Record's and home health.
Requested by Manager as trainer and mentor for new employees by providing knowledge about
the organization, hospital culture, policies, and procedures needed to assimilate new
hires into their role.
Explained policies, procedures and services in detail to patients, family members and
caregivers using administrative knowledge, customer focus, and interpersonal skills.
Communicate with PCP and Specialist on a daily basis.
Coordinated communication between patients, family members, care givers, in-patient and
out-patient medical and administrative staff.
Responded to sensitive Privacy Act inquires maintaining security of sensitive patient
information.
Investigated and direct patient inquiries to appropriate staff to ensure satisfactory by
de-escalating patients frustration face to face.
Monitored therapy for compliance, medical necessity, patient progress and appropriateness
of discharge.
Facilitated the patients' achievement of maximum potential in therapy.
Verification of insurance for clients.
Provided bi-weekly patient progress summaries to client.
Maintained Diary compliance by making sure patients were compliant with their treatment
by transporting and connecting patients to community resources.
Achievement of specific measurements criteria such as answer satisfactory level of
incoming calls.
Abided by all policies and standard and operating procedures.
Determined the nature and resolution of customer problems.
Audited files, training of new employee and proofing their work.
Florida Department Of Health - Senior Administrative Assistant City, STATE, 01/2001 - 01/2003
Maintained the Centrax and Microsoft Access databases, entering information and
investigation data.
Directed clients to appropriate staff and maintain good public relations and customer
service.
Received public health complaints and assigned investigations to public health inspector.
Extensive work experience with virtually all Microsoft software and related applications.
Performed duties and prepared all reports using personal computer, typing, copying and
mailing for all Supervisors in the department.
Requested by Supervisor as trainer and mentor for new employees, attend educational
conferences and in service training as well as interdepartmental cross training to become
more familiar with investigations and inspections.
Activities and Honors
Skills
administrative, bi, communication skills, interpersonal skills, conferences, copying, draw, critical thinking, client, clients, customer
service, customer service, data entry, databases, disease management, documentation, filing, focus, home health, inspector, insurance, mailing, meetings, mentor, all Microsoft, Access, Microsoft Access, Excel, mail, Microsoft Office Suite, MS Outlook, PowerPoint, Word, multi-line telephone, navigation, office equipment, order entry, Assist patient, patient's care, patient care, direct patient, policies, progress, proofing, public health, public relations, rehabilitation, safety, scheduling, sorting, Supervisor, therapy, time management, trainer, typing, well organized
Additional Information
Team player - ability to work across teams.
Maintain a strong professional relationship with community, social service and health
resources.
Excellent clinical record documentation skills.
Ability to be flexible in schedule and adaptable to constant change.
Ability to motivate patients and families to participate in their care and maintain
adherence to their care plan.
.
Awards and Accomplishments
Award of excellence for Resource 2017
Volunteer-M-Power at Knollwood Manor Apartments Health Fair, January 2013
Award of Excellence nominee, December 2012
Volunteer- Metropolitan Ministries, December 2011
Dean's list, 2009
Award of Excellence nominee, 2008
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