Acted as main point of contact for patients, doctors and clinic staff by closely reviewing medical charts and maintaining high levels of communication. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Contacted hospitals, clinics, and law firms to confirm patients medical histories and prevent inaccurate diagnoses and treatments. Promptly answered multi-line phone system and greeted callers enthusiastically. Obtained payments from patients and scanned identification and insurance cards. Checked patient data including insurance, demographic and health history to keep information current. Scheduled, rescheduled and handled cancelled appointments for patients.
Coordinated front office duties, including customer service, patient scheduling and billing. Promptly answered multi-line phone system and greeted callers enthusiastically. Organized paperwork such as charts and reports for office and patient needs. Carried out front office duties utilizing data entry skills in framework of medical database. Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA. Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Assessed and looked after grade school students by working closely with staff and efficiently planning and coordinating work. Offered top-notch care to children at ranging in age from 5 to 12 years of age. Kept notes of behavior issues, food served and medications administered to children. Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents. Monitored entrances and exits to maintain safety and organized environments. Kept areas clean, organized and stocked, and sanitized surfaces and toys before and after every use.
Reduced customer wait times by quickly and efficiently operating customer window and sales register. Maintained composure and work quality while under stress. Communicated menu item information and offered suggestions to promote featured products. Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction. Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines. Coordinated and organized all restaurant inventory. Set schedules for staff by planning and designating shifts and hours. Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
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