Patient Care Coordinator Resume Example
Friendly and organized Patient Service Coordinator with background in , handling patient records billing and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple organizations to assist patients.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
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Pro Sports Club – Bellevue , WA
- Review plans for treatment and payment options with patients
- Generate monthly statements to check outstanding balances
- Take copayments and compile daily financial records
- Assist patients in filling out check-in and payment paperwork
- Schedule appointments through Eclipse
- Balance deposits and credit card payments each day
- Complie and review medical charts
- Review and correct claim errors to facilitate smooth processing
- Work with disabled patients to understand needs and provide appropriate services
- Manage quality assurance program, including on-site evaluations and patient surveys
- Monitor social media and online sources for industry trends
- Develope team communications and information for staff meetings
- Increase patient satisfaction by listenting and promptly attending to all patient issues
- Resolve problems, improve operations and provide exceptional patient support
Dover Corporation – Madison , GA
- Prioritized and allocated valuable resources to meet business targets
- Initiated new sales and marketing plans for product roll-outs
- Marketed merchandise to targeted audience at events
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Built relationships with customers and community to establish long-term business growth
- Liaised with customers, other business owners and local government to better understand customer needs
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Organized promotional events and interacted with community to increase sales volume
- Forged and nurtured impactful relationships with customers
- Enhanced sales by developing pipelines utilizing marketing and sales strategies
- Created and launched new online marketing strategies, resulting in significant sales increase
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Investigated and integrated new strategies to expand business operations and grow customer base
Pier 1 Imports – City , STATE
- Mentored sales team in applying effective sales techniques and customer service
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and communication talents
- Assisted customers with locating and choosing merchandise in any store department
- Opened and closed store independently when needed and prepared nightly bank drop
- Analyzed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Educated staff on strategies for handling difficult customers and challenging situations
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Effectively managed staff to keep store running smoothly
- Trained and coached employees on methods for handling various aspects of sales, complicated issues and difficult customers
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
At my current position I engage with up to fifty patients per day. In addition to scheduling appointments and billing, I spend a substantial of my day listening to our patients and letting them know they are heard and that they matter. Every day I hear stories of physical pain and frustration whether it is workman's compensation, insurance, other doctors, lawyers or their treatment. My objective is to let our patients know that our office genuinely cares about their well being and that I am there to help them any way that I can.
I am very familiar with the HIPPA laws as I document patient information on a daily basis and often communicate with other professional offices regarding a patient's medical and billing information.
Holst Chiropractic Office serves a very diverse community and our patients reflect that.
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Resume Overview
School Attended
- Orange County Community College
- Pine Bush High School
Job Titles Held:
- Patient Care Coordinator
- Retail Business Owner
- Supervisor
Degrees
- Fine Arts, Communication
High School Diploma
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