patient care coordinator resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am dependable and have excellent communication skills. I take instruction well and take initiative when needed.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking customer service opportunities to expand skills while facilitating company growth.
Skills
Appointment Scheduling
Patient Care Coordination
Payment Collection
Insurance Verification
New Hire Training
Medical Data Collection
Registration and Scheduling
Explaining Policy and Procedures
Organized and Detail-Oriented
Verbal and Written Communication
Experience
06/2022 to 06/2023Patient Care CoordinatorOttobock | Austin, TX,
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Demonstrated flexibility during changes to patient care practice.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Established strong work network by building professional relationships with physicians and fellow employees.
Compiled and maintained medical charts and reports in complex digital databases.
Assured regulatory compliance and professionalism across patient service.
Explained policies, procedures and services to patients.
Verified patients' insurance and payment methods during admissions or check-in processes.
Obtained informed consent and payment documentation from patients and filed in system.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Counselled patients on potential financial liabilities and payment requirements.
09/2016 to 10/2022Store ManagerConn's, Inc. | Waco, TX,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Answered product questions with up-to-date knowledge of sales and promotions.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
12/2021 to 04/2022Office ManagerNecco | Cross Lanes, WV,
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Reviewed files and records to obtain information and respond to requests.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Used judgment and initiative in handling confidential matters and requests.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
01/2010 to 09/2016Dental AssistantDental Health Associates Of Madison, Ltd | Madison, WI,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Laid out dental instruments and equipment before procedures.
Documented patient records with procedures performed and added notes taken to charts.
Educated patients on treatment procedures and post-procedure home care.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Prepared patients by explaining scheduled treatments and potential side effects.
Education and Training
Expected in 05/1999 to to Associate of Applied Science | Physical TherapyMaria College of Albany, Albany, NYGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.