patient care coordinator resume example with 12+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
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Experience
Patient Care Coordinator, 09/2022 to 02/2023
Providence Health & Services – Kodiak, AK,
Providence Health & Services – Kodiak, AK,
- Collected information on patient current height, weight and BP.
- Established new donor files and added detailed information.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Attended training to validate or refresh basic professional skills.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Collected and compiled data to document performance or assess program quality.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Completed insurance verifications and claim forms for patient intake and processing.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided administrative support for patient care staff.
Payroll Coordinator, 06/2010 to 10/2022
Akron Children's Hospital – Northfield, OH,
Akron Children's Hospital – Northfield, OH,
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Conducted office inventory checks and requested restock of supplies.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Proofread and corrected correspondence and reports for error-free documentation.
- Generated relevant paperwork and payroll reports.
- Calculated overtime, vacation sick hours and other categories of time.
- Managed payroll for temporary, hourly and salaried employees.
- Assisted with audits by preparing accounts and providing information.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Responded to requests for information as company expert on payroll operations.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Completed account reconciliations, deposits and expense tracking.
- Updated and reconciled retirement, tax and health care accounts.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Maintained and updated database for invoicing and accounting reconciliation.
HR Payroll Specialist, 06/2021 to 09/2022
Kuraray – Parkersburg, WV,
Kuraray – Parkersburg, WV,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Received blood and bodily fluid samples and passed to employees
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Attended training to validate or refresh basic professional skills.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Leveraged payroll processing system to track and input tax, wage and personnel information.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Determined projections related to personnel expenditures used in annual budget planning and development.
Education and Training
High School Diploma: , Expected in 05/2022 Flagler College - Saint Augustine, FL
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Resume Overview
School Attended
- Flagler College
Job Titles Held:
- Patient Care Coordinator
- Payroll Coordinator
- HR Payroll Specialist
Degrees
- High School Diploma
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