LiveCareer-Resume

patient care coordinator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Skills
  • Patient Rapport
  • Customer Service
  • Insurance Practices
  • Medical Terminology
  • Benefits Explanations
  • Appointment Confirmation
  • Insurance Form Processing
  • Organizational Skills
  • Patient Records Management
  • Medical History Documentation
  • Patient Registration
Education
Mitchell Community College Statesville, NC Expected in 06/1986 GED : - GPA :
Work History
Francisan Health - Patient Care Coordinator
Harvey, IL, 01/2023 - Current
  • Work closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information..
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed over 50 patient calls and answering any questions from current and potential patients
  • Scheduled and confirmed appointments.
  • Worked closely with patients to deliver excellent and direct individualized patient care
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Acted as main point of contact for patients
Francisan Health - Patient Care Coordinator
Logansport, IN, 02/2016 - 01/2021
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Communicated with insurance companies to verify orthodontic benefits and explain these benefits to patients.
  • Explain orthodontic contracts with patients that choose to start treatment
  • Worked with patients to schedule upcoming appointments
Dr. Gray A. Roach,OD - Receptionist for a Optometrist Office
City, STATE, 02/2008 - 01/2016
  • Responded to over 50 inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Gained extensive knowledge in data entry, analysis and reporting
  • Managed time efficiently in order to complete all tasks within deadlines
  • Paid attention to detail while completing assignments
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Proved successful working within tight deadlines and fast-paced environment
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Developed and maintained courteous and effective working relationships
  • Excellent communication skills, both verbal and written
  • Self-motivated, with strong sense of personal responsibility
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Worked well in team setting, providing support and guidance
  • Self-motivated, with strong sense of personal responsibility
  • Proved successful working within tight deadlines and fast-paced environment
  • Cultivated interpersonal skills by building positive relationships with others
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Proved successful working within tight deadlines and a fast-paced environment
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
First Impressions Jewelry & Accessories - Boutique Owner
City, STATE, 07/2006 - 03/2008
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans
  • Oversaw merchandising strategies to effectively showcase all products with eye-catching displays
Additional Information

My Skillset includes,Microsoft office Teams,Outlook and Sharepoint. Orthodontic software,Tops and Oasys. Calling Insurance companies for patients benefits and filing insurance claims. Entering payments from insurance companies to patients accounts and billing any outstanding balances to patients.

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Resume Overview

School Attended

  • Mitchell Community College

Job Titles Held:

  • Patient Care Coordinator
  • Patient Care Coordinator
  • Receptionist for a Optometrist Office
  • Boutique Owner

Degrees

  • GED

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