Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 10 years in healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Energetic team-player experienced working in high-volume medical practice environment. Skilled in marketing and sales with strong knowledge of medical terminology and prescriptions for wide range of treatments. Strong customer service and communication skills. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Patient Relations
Conflict Resolution
Patient Care
Budgeting
Insurance Knowledge
Treatment Planning
Medical Records Review
Strategic Planning
Business Development
Project Management
Verbal and written communication
Project organization
Organization
Team Leadership
Monitoring Tools
Scheduling
HIPAA Compliance
Appointment Setting
Quality Management
Business planning
Sales and Marketing
Job inspections
Data collection and analysis
Communications
MS Office
Customer service
Education
Gateway Technical CollegeKenosha, WIExpected in ā ā:Nursing - GPA:
Bradford High SchoolKenosha, WIExpected in 06/2009 ā āHigh School Diploma: - GPA:
Work History
Roper St. Francis Health Care - Patient Care Coordinator Sullivan's Island, SC, 01/2019 - Current
Completed documentation of care, provider actions and patient activities.
Acted as main point of contact for patients, providers and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
Connected patients with available community and charitable resources.
Worked with patients and families to develop future plans and discuss care actions.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Explained upcoming treatment preparation, instructions and other facts to patients.
Provided subject matter expertise in case management and insurance verification.
Monitored ongoing care and proactively corrected problems.
Reviewed medical charts and served as liaison between patient, provider and clinic.
Delivered excellent patient experiences and direct care.
Worked with patients to schedule tests and fittings.
Worked closely with patients to deliver excellent and direct individualized patient care.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
La Madeleine, Inc. - Server Allen, TX, 06/2017 - 01/2019
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of dressings and condiments for lunch and dinner service.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Baptist Health - Patient Care Associate Van Buren, AR, 06/2012 - 10/2014
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Developed rapport to create safe and trusting environment for care.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Facilitated communication between all hospital departments.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Delivered respectful and courteous service to all patients, families, visitors, peers, staff and providers.
Liaised between hospital departments to facilitate effective communication.
Resolved problems with communication and billing to foster seamless services.
Explained upcoming treatment preparation, instructions and other facts to patients.
Provided subject matter expertise in case management and related procedures.
Maintained inventory of pharmaceutical products for sufficient supply in office.
Educated customers on promotions to enhance sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Completed documentation of care, hospital actions and patient activities.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Connected patients with available community and charitable resources.
Worked with patients and families to develop future plans and discuss care actions.
Explained upcoming treatment preparation, instructions and other facts to patients.
Provided subject matter expertise in case management and related procedures.
Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Delivered excellent patient experiences and direct care.
Resolved problems with areas such as communication and billing that could negatively impact services.
Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Performed in advisory resource capacity by providing patient and family care expertise.
Sent and handled electronic requests for new medications and medication refills.
Developed strategic relationships with general practitioners and coworkers to build strong network.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Worked closely with patients to deliver excellent and direct individualized patient care.
Worked with patients to schedule tests and procedures.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Scheduled presentation appointments for pharmaceutical representations and physicians.
Encouraged patients to schedule recommended tests and procedures.
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