patient care coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Energetic Patient Care Coordinator/Receptionist dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.

  • Patient relations
  • Sterilization procedures
  • Patient interviewing skills
  • Relationship building
  • Computer skills
  • Problem resolution
  • Appointment confirmation
  • Interdepartmental collaboration
  • Dental staff support
  • Treatment room setup
  • Knowledge of dental terminology
  • CareStack proficiency
  • Energize Group proficiency
  • Technologically savvy
  • Communication
  • Data management
  • Critical thinking
  • Microsoft Office
  • Decision-making
  • Training & development
  • Customer service
  • Organizational skills
  • Active listening
  • Planning & organizing
  • Exam room setups
  • Taking CBCTs
  • Patient schedule management
  • Sterilization techniques/Autoclave
  • Disinfecting rooms and equipment
  • Strong writing and verbal skills
  • Patient counseling
  • Chairside assistance in some cases
Patient Care Coordinator, 05/2022 to Current
Williamsburg Physical TherapyDallas, PA,
  • Managed Carestack Software: book/cancel/reschedule appointments
  • Managed Energize Group Dental Marketing for Sleek Dental by updating Carestack daily with new Energize patients, responded via text to potential clients through Energize, updated treatment costs in Energize for financial purposes, attended Energize trainings.
  • Basic knowledge of Implants, All-on-4, Snap-In Dentures, Veneers, Root Canals, Bridges, Crowns, Extractions
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Assured regulatory compliance and professionalism across patient service.
  • Identified potential problems and patient care trends.
  • Received and routed care team messages and documents to appropriate staff.
  • Demonstrated flexibility during changes to patient care practice.
  • Provided administrative support for patient care staff.
  • Submitted various medication requests via phone.
  • Explained procedures and services to patients.
Receptionist, 08/2021 to 01/2022
Cdk Global Inc.Louisville, KY,
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Child Protection Investigator, 07/2019 to 06/2021
Palomar HealthEscondido, CA,
  • Worked in specialized Sex Trafficking Unit for Dallas County
  • Conducted home visits, completed inspections and interviewed family members and witnesses.
  • Answered and investigated reports of abuse or neglect.
  • Developed and implemented family improvement plans.
  • Updated documents and maintained permanent records.
  • Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of all participants.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Conferred with clients to discuss options and goals for various services.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Interviewed clients to assess situations, capabilities and problems.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Coordinated between various entities to manage cases.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Identified appropriate community resources and provided referrals for services.
  • Reviewed and analyzed violent crime reports to identify crime trends.
  • Maintained records of victim contacts for use in emergency or crisis situations.
Forensic Interviewer, 02/2018 to 02/2020
Children's Advocacy Center For RockwallCity, STATE,
  • Work directly with law enforcement, Child Protective Services and the district attorney's office to achieve maximum collaboration and forensic interviewing results.

●Enter statewide intakes into Collaborate

● Develop, initiate and evaluate client direct services

Provide child advocacy center representation at local social service

networking coalitions

● Excellent communication skills

● Assist data collection and analysis

● Provide expert testimony for civil and criminal cases

Conduct forensically sound interviews aimed at obtaining factual information

● Trained in child development

● Train new Forensic Interviewers

Bachelor of Science: Health (Concentration in Community Health), Expected in 2014 to The University of Texas At San Antonio - San Antonio, TX
Master of Arts: Child Advocacy And Policy, Expected in to Montclair State University - Montclair, NJ

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Resume Overview

School Attended

  • The University of Texas At San Antonio
  • Montclair State University

Job Titles Held:

  • Patient Care Coordinator
  • Receptionist
  • Child Protection Investigator
  • Forensic Interviewer


  • Bachelor of Science
  • Master of Arts

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