patient care coordinator resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Insightful coordinator with three years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care.

  • Healthcare operations
  • Interdepartmental collaboration
  • Insurance practices
  • Patient relations
08/2018 to Current Patient Care Coordinator Roper St. Francis Health Care | Charleston, SC,
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
01/2018 to 08/2018 Centralized Scheduling Specialist Walt Disney Co. | Saint Louis, MO,
  • Created new accounts and updated existing patient accounts with most current details.
  • Coordinated schedules and set appointments by calling patients and departments.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Used [Software] to document calls and schedule appointments.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Made phone calls and sent emails to establish leads.
  • Took information from potential customers to assess needs.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
12/2013 to 12/2017 Secretary Trilogy Health Services | Bellingham, MA,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Checked office supplies stock and placed orders to maintain levels.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Revised and maintained master calendar for client appointments.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Maintained organized filing system of paper and electronic documents.
08/2011 to 12/2013 CNA-Certified Nursing Assistant Sheridan Woods Health Center | City, STATE,
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices and gait belt, walkers, wheelchairs, hoier lifts, and sit and stand apparatus equipment to transport patients.
  • Delivered nursing assistance to residents in 146-bed nursing care facility.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education and Training
Expected in 06/1987 to to High School Diploma | Bristol Central High School, Bristol, CT GPA:
Expected in 08/2011 to to CNA Certification | CNA Cook Willow Health Center, Terryville, CT, GPA:

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Resume Overview

School Attended

  • Bristol Central High School
  • Cook Willow Health Center

Job Titles Held:

  • Patient Care Coordinator
  • Centralized Scheduling Specialist
  • Secretary
  • CNA-Certified Nursing Assistant


  • High School Diploma
  • CNA Certification

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