Patient Care Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Patient relations
  • Interdepartmental collaboration
  • Nursing
  • Organizational standards
  • Appointment confirmation
  • Recording histories
  • Sterilization procedures
  • Reliable and trustworthy
  • Working collaboratively
  • Problem resolution
  • Decision-making
Patient Care Coordinator, 09/2017 to Current
Samaritan Health SystemWatertown, NY,
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Educated and counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Submitted various medication requests electronically.
  • Improved patient outcomes through value-added services.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Helped patients obtain health care services by setting up referrals.
  • Notify patients of pathology results and schedule surgeries and procedures according to their pathology results
  • Act as team lead during clinic, providing patient information and I advice to other clinical staff
Surgical Technologist, 04/2010 to 06/2017
Duke UniversityRaleigh, NC,
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
  • Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
  • Adhered to infection control standards and reported any hazards.
  • Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
  • Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.
  • Laid out all instruments, supplies and tools as directed by surgeons.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Sterilized medical equipment and properly handled contaminated materials.
  • Handed instruments and supplies to surgeons during procedures.
  • Trained multiple staff members on operating room procedures, infection control and over safety and functionality procedures.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Organized and maintained unobstructed operative fields to foster immediate access to retractors and suctioning and irrigation equipment.
  • Worked with internal departments and personnel to ensure availability of instruments and equipment.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Collected and prepared tissue specimens for laboratory analysis.
  • Maintained surgical areas and oversaw inventory management.
  • Cleaned and sterilized surgical sites and managed supply inventory and organization.
  • Closed wounds using sutures, staples and other tools.
Surgical Technologist, 02/2007 to 01/2010
Duke UniversityMorrisville, PA,

Same as above at St Luke's. Specializing in Neuro surgery and ENT

Education and Training
Associate of Applied Science: Surgical Technology, Expected in 12/2006
Southeast Community College Area - Lincoln, NE
  • 4.0 GPA
  • Ranked in Top 3% of class
  • Completed clinicals at St Elizabeth Hospital, Bryan LGH West, Lincoln Surgical Hospital, Nebraska Heart Institute

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Resume Strength

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Resume Overview

School Attended
  • Southeast Community College Area
Job Titles Held:
  • Patient Care Coordinator
  • Surgical Technologist
  • Surgical Technologist
  • Associate of Applied Science

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