SEARCH

Patient Care Coordinator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PATIENT CARE COORDINATOR
Summary

Accomplished at maintaining relationships with medical professionals and keeping detailed records. Well-known for turning problem accounts into long-term customers. Adept at explaining purposes and closing sales quickly. Reliable and quick-paced and considered team-oriented.

Skills
  • Patient relations
  • Healthcare operations
  • Insurance practices
  • Decision making
  • Conflict mediation
  • Records maintenance
  • Schedule management
  • Policies and procedures
  • Staff supervision
  • Inside and outside sales
  • On-site product demonstrations
  • Product and service knowledge
  • Territory sales
  • Time management ability
  • CRM and office management software
  • Self-directed
  • Professional demeanor
  • Detail-oriented
  • Ability to prioritize
  • Excellent customer service
Experience
Patient Care CoordinatorJun 2013 to Current
Community Home Care And Hospice － Asheboro, NC
  • Establishes strong work network by building professional relationships with physicians, facilities and fellow employees.
  • Communicates with patients and famlies to ensure care and needs were being met.
  • Schedules evaluations, routine and Prn visits to appropriate clinician.
  • Reviewes inventory levels of office supplies and PPE monthly to ensure we were well stocked.
  • Maintaines quality care standards. Ensuring all new policy and procedures are reviewed.
  • Maintaines all books that were required for Survey Readiness with any new updates.
  • Researches issues regarding billing and resolved problems to maintain customer satisfaction.
  • Creates and maintained medical charts and and records, maintaining accuracy while managing sensitive data.
  • Customer Service provided using compassion for the caregivers and famlies.
  • Workes closely with the Director of Operations to maintain day-to-day operations.
  • Collaborates with multi-disciplinary staff to improve overall patient care and response times.
  • Also, maintaines every day operations of workflow.
  • Supportes clerical needs including taking messages, scanning documents and routing business correspondence.
  • Creates and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
Assistant Business Office ManagerJan 2000 to Jun 2013
Amedisys Home Health And Hospice － Burlington, NC
  • Coached and mentored newly hired administrative employees to speed up onboarding process.
  • Conducted annually performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Tracked office supply inventory, reordered items and documented item counts.
  • Answered phones using multi-line system and transferred calls to appropriate parties.
  • Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
  • Prepared agendas, coordinated logistics and took minutes during meetings.
  • Oversaw daily activities of clerical and administrative office personnel.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Established relationships with outside vendors by immediately responding to and remedying issues.
  • Maintained office cleanliness and organization to promote productivity and positive customer experience.
  • Scheduled appointments and managed calendars for clinicians.
  • Researched issues regarding billing and resolved problems to maintain customer satisfaction.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Assisted business leaders by resolving conflicts among employees and handling .
  • Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
  • Maintained and verified staff credentials, hr files.
  • Supported clerical needs including taking messages, scanning documents and routing business correspondence.
  • Organized and maintained documents, files and records.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Sales RepresentativeAug 1998 to Jan 2000
Hardins Wholesale － Liberty , NC
  • Monitored customer order process and addressed customer issues.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Generated sales by cold-calling and closing prospects.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
Pharmaceutical Sales RepresentativeJan 1994 to Sep 1995
Bond Wholesale And Pharmaceutical Supplies － Tempe, AZ
  • Educated customers about product and features.
  • Collaborated with customers to identify their needs.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Negotiated prices and set up contracts to finalize orders.
  • Explained key features of pharmaceutical equipment and supplies.
  • Data entry of new orders.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
Education and Training
High School DiplomaJul 1989Holtville High School － Holtville, CA
Cosmetology EducationSep 1989Deloux School of Cosmetology
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Community Home Care And Hospice
  • Amedisys Home Health And Hospice
  • Hardins Wholesale
  • Bond Wholesale And Pharmaceutical Supplies

School Attended

  • Holtville High School
  • Deloux School of Cosmetology

Job Titles Held:

  • Patient Care Coordinator
  • Assistant Business Office Manager
  • Sales Representative
  • Pharmaceutical Sales Representative

Degrees

  • High School Diploma Jul 1989
    Cosmetology Education Sep 1989

Similar Resumes

View All
Patient-Care-Coordinator-resume-sample

Patient Care Coordinator

Dental Associates

Plainville, Connecticut