Patient Care Coordinator Resume Example
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PATIENT CARE COORDINATOR
Summary
Accomplished at maintaining relationships with medical professionals and keeping detailed records. Well-known for turning problem accounts into long-term customers. Adept at explaining purposes and closing sales quickly. Reliable and quick-paced and considered team-oriented.
Skills
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Experience
Patient Care CoordinatorJun 2013 to Current
Smilebuilderz － Ephrata , PA
Smilebuilderz － Ephrata , PA
- Establishes strong work network by building professional relationships with physicians, facilities and fellow employees.
- Communicates with patients and famlies to ensure care and needs were being met.
- Schedules evaluations, routine and Prn visits to appropriate clinician.
- Reviewes inventory levels of office supplies and PPE monthly to ensure we were well stocked.
- Maintaines quality care standards. Ensuring all new policy and procedures are reviewed.
- Maintaines all books that were required for Survey Readiness with any new updates.
- Researches issues regarding billing and resolved problems to maintain customer satisfaction.
- Creates and maintained medical charts and and records, maintaining accuracy while managing sensitive data.
- Customer Service provided using compassion for the caregivers and famlies.
- Workes closely with the Director of Operations to maintain day-to-day operations.
- Collaborates with multi-disciplinary staff to improve overall patient care and response times.
- Also, maintaines every day operations of workflow.
- Supportes clerical needs including taking messages, scanning documents and routing business correspondence.
- Creates and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
Assistant Business Office ManagerJan 2000 to Jun 2013
Covenant Care － South San Francisco , CA
Covenant Care － South San Francisco , CA
- Coached and mentored newly hired administrative employees to speed up onboarding process.
- Conducted annually performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Tracked office supply inventory, reordered items and documented item counts.
- Answered phones using multi-line system and transferred calls to appropriate parties.
- Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
- Prepared agendas, coordinated logistics and took minutes during meetings.
- Oversaw daily activities of clerical and administrative office personnel.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Established relationships with outside vendors by immediately responding to and remedying issues.
- Maintained office cleanliness and organization to promote productivity and positive customer experience.
- Scheduled appointments and managed calendars for clinicians.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Monitored office inventory to maintain adequate supply levels and order products.
- Assisted business leaders by resolving conflicts among employees and handling .
- Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
- Maintained and verified staff credentials, hr files.
- Supported clerical needs including taking messages, scanning documents and routing business correspondence.
- Organized and maintained documents, files and records.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Sales RepresentativeAug 1998 to Jan 2000
Booksy － Plano , TX
Booksy － Plano , TX
- Monitored customer order process and addressed customer issues.
- Cultivated strong relationship with customers while fostering positive business image.
- Generated sales by cold-calling and closing prospects.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Pharmaceutical Sales RepresentativeJan 1994 to Sep 1995
Procter & Gamble － Evansville , IN
Procter & Gamble － Evansville , IN
- Educated customers about product and features.
- Collaborated with customers to identify their needs.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Negotiated prices and set up contracts to finalize orders.
- Explained key features of pharmaceutical equipment and supplies.
- Data entry of new orders.
- Called lead lists resulting from various marketing campaigns to achieve sales.
Education and Training
High School DiplomaJul 1989Holtville High School － City, State
Cosmetology EducationSep 1989Deloux School of Cosmetology
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Resume Overview
School Attended
- Holtville High School
- Deloux School of Cosmetology
Job Titles Held:
- Patient Care Coordinator
- Assistant Business Office Manager
- Sales Representative
- Pharmaceutical Sales Representative
Degrees
- High School Diploma Jul 1989
Cosmetology Education Sep 1989
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