patient care coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practice standards. Bringing superior communication and time management abilities. Multitask in fast-paced office environments to support incoming customers and staff members with top-notch clerical abilities. Efficiently organize documents and schedules to keep operations in line with expected timelines and demands.

  • Patient Relations
  • Computer proficiency
  • Self-directed
  • Patient Care Coordination
  • Invoicing and billing
  • Detail oriented
  • Report writing
  • Scheduling and calendar management
  • Customer relations
  • Training and development
  • Time management ability
  • Organization and efficiency
  • Multi-line telephone skills
  • Microsoft Office experience
  • Multitasking ability
  • Professional and polished presentation
  • Driven and passionate about working
  • Proficient with social media management
  • Coordinating events
Clinical Office Assistant, 02/2023 - Current
Pacific Medical Centers Orange, CA,
  • Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
  • Schedules and maintains calendar of appointments, and meetings.
  • Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
  • Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
  • Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
  • Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
  • Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
  • Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
  • May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
Patient Care Coordinator, 10/2022 - 02/2023
Vacasa Granby, CO,
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
    Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Processed patient payments and scanned identification and insurance cards.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Patient Care Coordinator, 05/2022 - 10/2022
City Of Denton Denton, TX,
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Submitted various medication requests electronically.
  • Arranged documents for insurance claims
  • Gathered medical information, dental health history, and vitals from patients.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Took customer payments and billed insurance companies for remaining balance.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Managed front office customer service. appointment management, billing and administration tasks to streamline workflow.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated, and entered patient information into the system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Patient Care Coordinator, 09/2019 - 03/2021
Staples City, STATE,
  • Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Followed up with patients who were past due or coming due for appointments in order to keep patients on track, and keep the office schedule full.
  • Verified, updated, and entered patient information into the system.
  • Demonstrated proficiencies in telephone, e-mail, texts, and front desk reception within high-volume environment.
  • Scheduled cleanings and dental appointments for patients using the MacPractice software.
  • Checked patients in and out, verified insurance, and collected co-pays to keep business administrative and financial records current.
  • Educated patients about post-operative and at-home care for optimal outcomes
  • Helped patients complete paperwork and explained processes and procedures.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Patient Care Coordinator, 10/2018 - 09/2019
Company Name City, State,
  • Submitted various medication requests to pharmacies.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Improved patient outcomes through value-added services.
  • Wrote meticulous letters to referring doctors regarding patient's procedures at our practice.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals using the WINOMS software.
  • Electronically entered all patient and insurance information.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Contacted referring doctors offices to receive referrals and X-rays needed for doctors.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Did the businesses accounting including paying all bills, balancing monthly payments, and reimbursing patients.
  • Filed all payment documents according to patient or company names and dates of payment.
Education and Training
: , Expected in 2015
Glenbrook South High School - Glenview, IL,
Status -
: Healthcare Administration, Expected in
St. John's University - Jamaica, NY
Status -

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Resume Overview

School Attended

  • Glenbrook South High School
  • St. John's University

Job Titles Held:

  • Clinical Office Assistant
  • Patient Care Coordinator
  • Patient Care Coordinator
  • Patient Care Coordinator
  • Patient Care Coordinator


  • Some College (No Degree)

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