Patient Care Coordinator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Resourceful PCC motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Patient Care Coordinator focused on care planning. 15+ years as Registered Nurse offering direct patient care in multiple departments. Experience working in regional hospital settings and large physician practices. Bilingual/BLS/ACLS

  • Team Leadership
  • Patient Care
  • Scheduling
  • Teamwork
  • HIPAA Compliance
  • Staff Management
  • Insurance Knowledge
  • Appointment Setting
  • Patient Contact
  • Conflict Resolution
  • Interdepartmental Collaboration
  • Interpreting physician orders
  • Appointment Scheduling
  • Document filing
  • Problem resolution
  • BLS
  • ACLS
Work History
05/2005 to Current
Patient Care Coordinator The University Of Kansas Hospital Lenexa, KS,
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Sent and handled electronic requests for new medications and medication refills.
  • Worked with patients to schedule tests and procedures.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
01/1996 to 02/2004
MA/PSR Loma Linda University Medical Center Rancho Cucamonga, CA,
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Explained plans for treatment and payment options.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Software to schedule appointments.
  • Completed task to ensure compliance with relevant type regulations.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
10/1990 to 01/1996
Medical Assistant Baptist Health Benton, AR,
  • Liaised with nurses and other physicians to ensure quality patient care.
  • Conducted insurance verification and pre-authorization, coded ob/gyn procedures and managed patient charts.
  • Assembled charts and processed paperwork and identification bands for patient information and identity.
  • Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Delivered broad range of general nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, IV and central lines.
  • Created electronic medical records and routinely audited and reviewed patient charts, assessing over 5-8 charts on daily basis.
  • Aligned office procedures with short- and long-term gyn goals to reduce wasted labor or materials resources.
  • Monitored and directed patient flow for optimal organization and patient satisfaction.
  • Gathered patient history information, performed physical examinations and collected vitals to gain a complete picture and properly assess conditions.
  • Called in prescription refills for patients.
  • Facilitated HIPAA and JCAHO reviews through patient chart audits, inventory and supply management, medication inventory management, biohazard management, and maintaining patient medical record confidentiality compliance; ensured all patient care, unit operations, and nursing protocols were in place and adhered to.
10/2004 to 05/2005
RN Staff Nurse Kids Peace Mesabi Academies Kingston, NY,
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Updated patient charts using Software with data such as medications to keep records current and support accurate treatments.
  • Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
  • Assessed medical status of patients pre and post-operation by checking vital parameters and supervising food intake.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
  • Identified learning needs of patients and families and responded with advocacy and health education.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Managed elements of patient care, from admission to discharge or transfer to other units, using nursing expertise to conduct assessments, administer medications, initiate nursing and emergency interventions, contribute to care plan development and educate patients.
Expected in 10/2011
Bachelor of Science: Nursing/Public Health Nurse
University Of Phoenix - San Bernardino, CA,
Expected in 12/2003
Associate of Science: Nursing Science
San Bernardino Valley College - San Bernardino, CA

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Resume Overview

School Attended

  • University Of Phoenix
  • San Bernardino Valley College

Job Titles Held:

  • Patient Care Coordinator
  • MA/PSR
  • Medical Assistant
  • RN Staff Nurse


  • Bachelor of Science
  • Associate of Science

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