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Patient Care Coordinator Resume Example

Resume Score: 80%

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PATIENT CARE COORDINATOR
Summary

Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 25 years of healthcare experience.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Claims processing
  • Insurance practices
  • Patient relations
  • Healthcare operations
  • Organizational skills
  • Patient education
  • Interdepartmental collaboration
  • Process improvements
  • Nursing
  • Quality assurance controls
  • Policies and procedures
  • Personnel management
  • Schedule management
  • Staff supervision
  • Patient safety
  • Employee retention strategies
  • Accreditation support
  • Healthcare delivery
  • Regulatory requirements
  • Records maintenance
  • Records management
Experience
Mercy Heath Lourdes HospicePaducah, KYPatient Care Coordinator07/2008 to Current
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Submitted various medication requests electronically.
  • Scheduled evaluations and procedures for patients.
  • Provided patients with treatment information and ensured comprehension of treatment choices.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Supervised multidisciplinary staff, delivering consistent coaching and mentoring to improve job efficiency.
  • Member of the policy and procedure team responsible for the development and maintanance of up to date policies and procedures.
  • Resolved conflicts promptly among interdisciplinary team to keep workflows on task.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Coordinated delivery of exceptional patient care by evaluating workflows.
Baptist Home HealthPaducah, KYRN Case Manager08/2000 to 06/2008
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
  • Inserted and managed central, and PICC lines and infusions.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Provided skilled direct nursing care to home bound patients.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Answered patient questions and provided educational materials for further information.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Reached out to patients to convey lab results and provide care instructions.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
Lourdes HospicePaducah, KYHospice Registered Nurse Case Manager02/1986 to 08/2000
  • Casemanaged care for up to 18 patients homecare setting.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
  • Delivered quality care and comfort to patients with heart failure, COPD, cancers, neuro-muscular diseases and end-stage renal disease.
  • Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Education and Training
Associate of Applied Science:Nursing1983Southeastern Community College, West Burlington, IA
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Resume Overview

Companies Worked For:

  • Mercy Heath Lourdes Hospice
  • Baptist Home Health
  • Lourdes Hospice

School Attended

  • Southeastern Community College

Job Titles Held:

  • Patient Care Coordinator
  • RN Case Manager
  • Hospice Registered Nurse Case Manager

Degrees

  • Associate of Applied Science : Nursing 1983

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