Seeking a position in an office environment, where there is a need for a variety of office management skills
including dental software proficiency, organizational abilities, business intelligence and patient care
expertise. Strong interpersonal skills, exhibiting respect and empathy towards clients, while upholding policy and maintaining professionalism. CPR Certified/Basic Life Support with Defibrillator Certification. Strong Typing Skills, 40wpm or more. Extensive high volume phone correspondence capabilities. Over 19 years of experience working in an office environment where my skills and experience were utilized daily.
Professional Experience
06/2013 - 01/2014
Dental Associates － Farmington, CTPatient Care Coordinator
Coordinated schedules for doctors and hygienists.
Ensured provider schedule was appropriately scheduled to maintain production goals.
Corresponded with specialists on patient's behalf to schedule appointments when needed.
Presented treatment plans and educated patients on needed treatment, as well as explaining insurance benefits and their estimated out of pocket cost.
Responsible for verifying and posting production for up to 6 Dental Providers.
03/2008 - 06/2013
Gentle Dental Care － Plainville, CTOffice Administrator / Patient Care Coordinator
Managed schedules for both doctor and patients in a prominent sedation dentistry practice.
I provided both treatment and financial planning consultation for patients and liaised with primary physicians to get medical clearance for sedation dental procedures.
Coordinated insurance and patient billing, heavy phone and computer work, and typing of office correspondences.
Posted daily insurance and patient payments.
Verified employee time cards and was responsible for calling in payroll.
