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patient care coordinator resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Responsible Patient Care Coordinator committed to supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Well-versed in policies, procedures and standards with 18 years experience in a Level 1 Trauma Hospital.

Skills
  • Healthcare Operations
  • Patient Care Coordination
  • Evaluating Quality of Care
  • Interdepartmental Collaboration
  • Patient Relations
  • Organized and Detail-Oriented
  • Verbal and Written Communication
  • Calm and Effective Under Pressure
  • Helpful and Service-Oriented
  • Resolving Problems
Experience
Patient Care Coordinator, 02/2021 to Current
BeltonMacon, GA,
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Demonstrated flexibility during changes to patient care practice.
  • Provided administrative support for patient care staff.
  • Assured regulatory compliance and professionalism across patient service.
  • Interviewed patients to evaluate service and gather recommendations for improvement.
  • Improved patient outcomes through value-added services.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Administrative Charge Nurse, 04/2016 to 02/2021
Children's Mercy HospitalJunction City, KS,
  • Oversaw nursing operations for 22 bed Medical-Surgical Unit and 13 bed Intermediate Care Unit, delivering leadership, assistance and management for staff of 60.
  • Supported Nurse Manager with employee development and care quality management.
  • Managed performance of 60-person nursing staff, reviewing task completion, prioritization and report quality.
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
  • Recruited, hired and evaluated staff to take corrective action and meet departmental goals.
Staff Nurse, 06/2004 to 04/2016
Thomas Jefferson Health SystemCity, STATE,
  • Provided direct nursing care on a 22 bed Medical-Surgical unit whose primary patient population included Neurosurgical, Neurological, Otolaryngology, And Trauma.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
  • Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
  • Worked collaboratively with the interdisciplinary care team, to carry out individual plans of care for patients.
  • Provided patient and family education to promote self independence and facilitating the discharge process.
  • Mentored and oriented new nurses, nurse externs, nursing students, and per diem float staff.
  • Fulfilled the role of night shift charge nurse, with responsibility to supervise 9 registered nurses and 3 critical care techs, managing charge duties, creating patient care assignments, communicating and addressing staff, patient, and family concerns, directing and aiding in unit activity and bed flow, and informing management of critical needs and issues that arise.
  • Developed and contributed strategic plans to advance standards on the unit, improving overall patient care, patient outcomes, nurse satisfaction, and Press Ganey scores.
Education and Training
Bachelor of Science: Nursing, Expected in 04/2018
Rutgers University - Lafayette, LA
GPA:
  • Magna cum laude graduate
Associate of Science: Nursing, Expected in 05/2004
Camden County College - Blackwood, NJ
GPA:
  • Cum laude graduate
Diploma: Nursing, Expected in 05/2004
Helene Fuld School of Nursing - Blackwood, NJ
GPA:
  • Cum laude graduate
Bachelor of Arts: Psychology, Expected in 05/2000
Rutgers University - Camden, NJ
GPA:
  • Magna cum laude graduate
Accomplishments
  • Daisy Award nominee in 2014, 2021
  • Nursing Excellence Award recipient for Preceptorship in 2014
  • Nominated and recipient of Star Award in 2003, 2004, 2005, 2007, 2008, 2009, 2010
  • Nominated and recipient of Jefferson Honors for Mentorship, Teamwork, Cheers for Peers, and Patient Safety in 2013, 2014, 2015, 2016, 2018 2020
Certifications
  • Basic Life Support (BLS) Certification, 2002-present
  • Advanced Life Support (ALS) Certification, 2016-present
  • Trauma Certified, 2004-present
  • ANCC Board Certified in Medical-Surgical Nursing, 2011-present
  • AAACN Board Certified in Care Coordination and Transition Management, 2016-present

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Resume Overview

School Attended

  • Rutgers University
  • Camden County College
  • Helene Fuld School of Nursing
  • Rutgers University

Job Titles Held:

  • Patient Care Coordinator
  • Administrative Charge Nurse
  • Staff Nurse

Degrees

  • Bachelor of Science
  • Associate of Science
  • Diploma
  • Bachelor of Arts

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