Patient Care Coordinator Resume Example
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PATIENT CARE COORDINATOR
Professional Summary
Dedicated Patient Care Coordinator/Professional microsoft office specialist interested in a new career where my medical skills can be a asset to your company. Successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 14+ years in Medical office/Hospital environments. Excellent knowledge of care options, financial impacts and insurance. Excellent at Multi-tasking.
Looking forward to becoming a member of your team.
Work History
Hca - Patient Care CoordinatorDerry , NH06/2016 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Completed documentation of care, hospital actions and patient activities.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Worked with patients to schedule tests and procedures.
- Resolved problems with communication and billing to foster seamless services.
U.S. Physical Therapy - Medical Office AssistantCorinth , TX08/2013 - 04/2016
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Pulled charts and prepared for nurse and doctor assessment.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
- Reviewed and sent medical records to other physicians upon request.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Aided with prescription refill requests.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Entered procedure codes and diagnosis codes into medical billing software.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
John Crane Inc - Customer Service RepresentativeBoston , MA10/2006 - 03/2009
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Fitness
I love to workout , I attend the Zone Health and Fitness 5 days a week to teach my family that a body in motion stays in motion .And what you don't use you can lose .Its always a good idea to Rejuvenate your mind body and soul!
Skills
- Patient Relations
- Administrative Supervision
- Team Leadership
- Patient Care
- Microsoft Excel /Medical Office Procedures
- Microsoft Word /Health Insurance Knowledge-Processing
- Microsoft Windows / CPT Coding
- Teamwork
- Microsoft Power Point /Medical Billing
- Quality Management
- Appointment Setting
- Treatment Planning
- Patient Assistance
- HIPAA Compliance
Education
05/2011Sullivan And Cogliano Training CentersCity, StateMedical Office Specialist : Medical Office Specialist /Medical Billing Coding
05/2004St. Johns River State CollegeCity, StateCertified Nursing Assistant: Certified Nursing Assistant
06/2003North Marion High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Sullivan And Cogliano Training Centers
- St. Johns River State College
- North Marion High School
Job Titles Held:
- Patient Care Coordinator
- Medical Office Assistant
- Customer Service Representative
Degrees
- Medical Office Specialist : Medical Office Specialist /Medical Billing Coding
Certified Nursing Assistant :
High School Diploma
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