Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated Patient Care Coordinator/Professional microsoft office specialist interested in a new career where my medical skills can be a asset to your company. Successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 14+ years in Medical office/Hospital environments. Excellent knowledge of care options, financial impacts and insurance. Excellent at Multi-tasking.

Looking forward to becoming a member of your team.

  • Patient Relations
  • Administrative Supervision
  • Team Leadership
  • Patient Care
  • Microsoft Excel /Medical Office Procedures
  • Microsoft Word /Health Insurance Knowledge-Processing
  • Microsoft Windows / CPT Coding
  • Teamwork
  • Microsoft Power Point /Medical Billing
  • Quality Management
  • Appointment Setting
  • Treatment Planning
  • Patient Assistance
  • HIPAA Compliance
Work History
06/2016 to Current Patient Care Coordinator Hca | Derry, NH,
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Completed documentation of care, hospital actions and patient activities.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Worked with patients to schedule tests and procedures.
  • Resolved problems with communication and billing to foster seamless services.
08/2013 to 04/2016 Medical Office Assistant U.S. Physical Therapy | Corinth, TX,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Reviewed and sent medical records to other physicians upon request.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Aided with prescription refill requests.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
10/2006 to 03/2009 Customer Service Representative John Crane Inc | Boston, MA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Expected in 05/2011 Medical Office Specialist | Medical Office Specialist /Medical Billing Coding Sullivan And Cogliano Training Centers, Hialeah, FL GPA:
Expected in 05/2004 Certified Nursing Assistant | Certified Nursing Assistant St. Johns River State College, Palatka, FL GPA:
Expected in 06/2003 High School Diploma | North Marion High School, Citra, FL GPA:

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School Attended

  • Sullivan And Cogliano Training Centers
  • St. Johns River State College
  • North Marion High School

Job Titles Held:

  • Patient Care Coordinator
  • Medical Office Assistant
  • Customer Service Representative


  • Medical Office Specialist
  • Certified Nursing Assistant
  • High School Diploma

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