Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Patient Care Coordinator/Professional microsoft office specialist interested in a new career where my medical skills can be a asset to your company. Successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 14+ years in Medical office/Hospital environments. Excellent knowledge of care options, financial impacts and insurance. Excellent at Multi-tasking.
Looking forward to becoming a member of your team.
Skills
Patient Relations
Administrative Supervision
Team Leadership
Patient Care
Microsoft Excel /Medical Office Procedures
Microsoft Word /Health Insurance Knowledge-Processing
Microsoft Windows / CPT Coding
Teamwork
Microsoft Power Point /Medical Billing
Quality Management
Appointment Setting
Treatment Planning
Patient Assistance
HIPAA Compliance
Work History
06/2016 to CurrentPatient Care CoordinatorHca | Derry, NH,
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Completed documentation of care, hospital actions and patient activities.
Worked with patients and families to develop future plans and discuss care actions.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Resolved problems with areas such as communication and billing that could negatively impact services.
Worked with patients to schedule tests and procedures.
Resolved problems with communication and billing to foster seamless services.
08/2013 to 04/2016Medical Office AssistantU.S. Physical Therapy | Corinth, TX,
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Pulled charts and prepared for nurse and doctor assessment.
Improved timely payment of bills by developing flexible payment plans for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Received, recorded and filed medical payments by check, cash and credit card.
Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Reviewed and sent medical records to other physicians upon request.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Scheduled, rescheduled and handled cancelled appointments for patients.
Aided with prescription refill requests.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Sanitized, restocked and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Entered procedure codes and diagnosis codes into medical billing software.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
10/2006 to 03/2009Customer Service RepresentativeJohn Crane Inc | Boston, MA,
Provided primary customer support to internal and external customers in fast-paced environment.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Recommended [Product or Service] to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Expected in 05/2011Medical Office Specialist | Medical Office Specialist /Medical Billing CodingSullivan And Cogliano Training Centers, Hialeah, FLGPA:
Expected in 05/2004Certified Nursing Assistant | Certified Nursing AssistantSt. Johns River State College, Palatka, FLGPA:
Expected in 06/2003High School Diploma | North Marion High School, Citra, FLGPA:
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