LiveCareer-Resume

patient care coordinator resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Insurance practices
  • Interdepartmental collaboration
  • Patient relations
  • Healthcare operations
  • Claims processing
  • Project Management
  • Organizational skills
  • Accreditation support
  • Patient safety
  • Records management
  • Schedule management
  • Hospital coordination
  • Cash management experience
  • Medical Terminology
  • Database updates
  • Financial reporting
  • Preparing estimates
  • Critical thinking
  • Friendly, positive attitude
  • Proficient at learning new tasks and troubleshooting issues
  • Adept at various administrative functions
  • Quick to take initiative
  • Immaculate attention to details
  • Efficient using Microsoft Programs, QuickBooks, Epic, Teams, Webex, and others
  • Exceptional communication skills
  • Loyal and Honest
  • Ability to plan and prioritize data
  • Consensus-building and teamwork
Education and Training
De Anza High School , Expected in 2008 High School Diploma : - GPA :
Contra Costa College , Expected in Associates : Arts, Social and Behavioral Science - GPA :
University of Alabama A & M , Expected in : Sociology - GPA :
Experience
Hebrew Senior Life - Patient Care Coordinator
Brookline, MA, 12/2018 - Current
  • Verify and review commercial and government insurance coverages and eligibility.
  • Help formulate various department wide policies and procedures.
  • Co-creator of various training material/ manual.
  • Record production data, including volume produced and/or quality control measures.
  • Communicate with staff with committee obtained information as well as reporting schedules, questions, concerns, and plans back to management.
  • Review insurance coverages, research eligibility, complete hospital account notes and refer charts.
  • Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Improved patient outcomes through value-added services.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Scheduled evaluations and procedures for patients.
  • Developed and cultivated professional relationships with patients and outside stakeholders to promote staff cross-training.
  • Led and motivated 30+ employees through supervision, training and coaching on duties and daily operational activities.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Oversaw new schegistration workflow and helped develop and initiate policies and procedures to standardize delivery of care.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Processed payments and updated accounts to reflect balance changes.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Answered 50+ average daily phone calls to schedule appointments and address patient inquiries.
  • Secured, organized and updated patient financial documentation.
  • Participated in daily meetings and appointments using Teams, Microsoft, Webex, and organized documents for streamlined office functionality.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Updated patient financial information to promote accurate record keeping.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Called patients to schedule medical imaging appointments, consistently double-checking information and availability.
  • Created patient estimates for multi imaging procedures for patients with and without insurance coverages.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Processed payments over phone and set up recurring drafts.
John Muir Medical Center, Concord Campus - ER Registration Clerk/Office Clerk
City, STATE, 12/2017 - 12/2018
  • Screen insured and uninsured patients bedside and prior to/ or post services to identify private insurance, government, or charity programs to cover medical expenses.
  • Obtain treatment consent, financial agreement, demographic and insurance information from patients.
  • Assist with completion of appropriate applications and diligent follow up approval.
  • Determine what type of Medicare product patient has (Medicare, Medicare Risk, Senior Product, etc.).
  • Register patient in the Emergency Department, obtain chief complaint and process for triage.
  • Review real time eligibility responses to determine if patient has an MSP issue (workers compensation, liability, no fault).
  • Updated group medical records and technical library to support smooth office operations.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Conducted patient intake interviews to collect medical information and insurance details.
Bay Imaging Consultants- John Muir Hospital Walnut Creek - MRI Scheduler/Registration Clerk
City, STATE, 08/2014 - 12/2017
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Advised patients of monies required to be paid prior to services.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Managed patient MRI records using EPIC, keeping all information confidential in accordance with federal privacy laws
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned office documents and patient information, including insurance cards to include in patient charts.
  • Verified patient information, including demographics, income and insurance coverage.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Asked various questions from clients to obtain the information necessary for paperwork.

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Resume Overview

School Attended

  • De Anza High School
  • Contra Costa College
  • University of Alabama A & M

Job Titles Held:

  • Patient Care Coordinator
  • ER Registration Clerk/Office Clerk
  • MRI Scheduler/Registration Clerk

Degrees

  • High School Diploma
  • Associates

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