Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
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Work History
Patient Care Coordinator , 08/2005 - 02/2008
Hebrew Senior Life – Brookline, MA,
Hebrew Senior Life – Brookline, MA,
- Professionally and courteously verified appointment times with patients.
- Scheduled appointments, registered patients and distributed necessary procedure literature as needed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Compiled necessary documents for surgical billing packages.
- Researched questions and concerns from patients and provided detailed responses.
- Maintained strict patient and physician confidentiality.
- Identified and resolved patient billing and payment issues.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Accurately posted surgeries, hospital visits and payments for assigned carriers.
Received and replied to inquiries regarding surgical procedures in a professional and timely manner.
Scheduled consultations, pre-op visits and surgery.
Front Desk Agent , 08/2004 - 07/2005
Vail Resorts – Wilmot, WI,
Vail Resorts – Wilmot, WI,
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Recommended top dining and entertainment options for guests in the Downtown Seattle area.
- Greeted and registered guests and issued keys.
Call Center Personal Shopper, 11/2003 - 06/2004
Nordstrom Direct – City, STATE,
Nordstrom Direct – City, STATE,
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
Education
Associate of Arts: , Expected in
Seattle Central College - Seattle, WA
Seattle Central College - Seattle, WA
High School Diploma: , Expected in 1994
Simi Valley High School - Simi Valley, CA
Simi Valley High School - Simi Valley, CA
Additional Information
Since my position at Plastic Surgery Seattle, I have been a Stay-at-Home parent of two children.
Now that my children are in school full-time I am able to readily commit my time to a team with flexibility and focus.
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Resume Overview
School Attended
- Seattle Central College
- Simi Valley High School
Job Titles Held:
- Patient Care Coordinator
- Front Desk Agent
- Call Center Personal Shopper
Degrees
- Associate of Arts
- High School Diploma
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