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patient care coordinator resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Strong client relations
  • Exceptional communication skills
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Guest services
  • Service-oriented
  • Customer-oriented
  • Retail sales
  • Upselling techniques
  • Skilled problem solver
  • Personable
  • Stocking
  • Computer literate
  • Active listening skills
Work History
Patient Care Coordinator , 08/2005 - 02/2008
Hebrew Senior Life Brookline, MA,

    Received and replied to inquiries regarding surgical procedures in a professional and timely manner.

    Scheduled consultations, pre-op visits and surgery. 


  • Professionally and courteously verified appointment times with patients.
  • Scheduled appointments, registered patients and distributed necessary procedure literature as needed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Compiled necessary documents for surgical billing packages.
  • Researched questions and concerns from patients and provided detailed responses.
  • Maintained strict patient and physician confidentiality.
  • Identified and resolved patient billing and payment issues.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Accurately posted surgeries, hospital visits and payments for assigned carriers.

Front Desk Agent , 08/2004 - 07/2005
Vail Resorts Wilmot, WI,

  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in the Downtown Seattle area.
  • Greeted and registered guests and issued keys.

Call Center Personal Shopper, 11/2003 - 06/2004
Nordstrom Direct City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.

Education
Associate of Arts: , Expected in
-
Seattle Central College - Seattle, WA
GPA:
Status -
High School Diploma: , Expected in 1994
-
Simi Valley High School - Simi Valley, CA
GPA:
Status -
Additional Information

Since my position at Plastic Surgery Seattle, I have been a Stay-at-Home parent of two children.

Now that my children are in school full-time I am able to readily commit my time to a team with flexibility and focus. 

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Resume Overview

School Attended

  • Seattle Central College
  • Simi Valley High School

Job Titles Held:

  • Patient Care Coordinator
  • Front Desk Agent
  • Call Center Personal Shopper

Degrees

  • Associate of Arts
  • High School Diploma

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