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patient care coordinator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Masters Degree in Nursing Administration/ Management Hospice/ Palliative Care Nursing Nurse Educator RN Case Management Nursing High level of autonomy, Works well independently Hospice and palliative care experience Palliative care awareness Patient evaluation/intervention Hospice philosophy understanding Dedicated hospice care provider Thorough physical assessments Patient and family advocacy Develops a written plan of care with IDT defining goals and nursing actions based on needs Provides initial and on-going patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns. Specific knowledge and experience in symptom and pain management, crisis and family intervention Concise, clear documentation skills Experience with Electronic Medical Record and Processing Work Flow Management and Education: Adept at prioritizing/managing deadlines Ability to make administrative/decisions and judgments.
Core Qualifications
  • Patient and family advocacy
  • Develops a written plan of care with IDT defining goals and nursing actions based on needs
  • Provides initial and on-going patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns.
  • Specific knowledge and experience in symptom and pain management, crisis and family intervention
  • Concise, clear documentation skills
  • Experience with Electronic Medical Record and Processing Work Flow
  • High level of autonomy, Works well independently
  • Hospice and palliative care experience
  • Palliative care awareness
  • Patient evaluation/intervention
  • Hospice philosophy understanding
  • Dedicated hospice care provide
  • Advanced physical assessments
Education
Kaplan University , Expected in 2011 Master of Science : Gerontology/ Nursing - GPA :

Nursing Administration

Indiana Univeristy Richmond, IN Expected in 2009 Bachelor of Science : Nursing - GPA : Nursing
Experience
Hopehealth - Patient Care Coordinator
, , 03/2014 - 06/2014
  • Aseracare Hospice Responsible for the day-to-day management of patient care activities and supervision of clinical staff.
  • Provides daily, leadership supporting the operations of the agency.
  • Serves as a consultant to hospice staff.
  • Participates in quality improvement program and the evaluation of nursing and other clinical services.
  • Advocates for patients and families, maintaining existing programs and creating new ones to meet their special needs.
Lonza, Inc. - Weekend RN Case Manager
, , 10/2009 - 02/2014
  • Provided on-call care at all times of day and night through support for patients and families Ensured efficacy of pain and symptom management through monitoring of treatment regimens.
  • Experience with various medical conditions including Parkinson's, Dementia, Adult Failure to Thrive, Cancer, Alzheimer's and end stage Renal and Cardiac disease.
  • Collaborates with Facility Staff, Medical Director to develop effective plan of care.
  • Prioritize calls and instructs visit nurses and case managers to see patients as needed.
  • When needed conducts visits with patients and families to insure pt.
  • needs are met Completes on-going telephonic assessment of the impact of the terminal diagnosis on the patient's physical, functional, psychosocial and environmental needs and activities of daily living, including: the risk for pathological grief, cultural and spiritual implications, and verbal and non-verbal communication patterns.
  • Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
  • Documents patient care following established HOM standards of documentation practice, regulatory and licensure requirements, in accordance with HOM policy.
  • Provides initial and ongoing patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns.
  • Assesses the ability of the caregiver to meet the patient's immediate needs upon each telephone contact Coordinates ordering durable medical equipment and supplies.
  • Answers all incoming calls from internal and external customers providing appropriate telephonic interventions according to HOM guidelines and in collaboration with interdisciplinary team members.
  • Triages phone calls through problem assessment and needs identification utilizing critical thinking skills and all available patient records including HOM clinical guidelines.
  • Receives and processes physician's orders according to established practice guidelines Consistently demonstrates appropriate telephone courtesy to all internal and external customers Uses professional standards of practice to prioritize patient/caregiver needs.
  • Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary.
  • Provides continuity of care and entry point for access to HOM's services.
  • Adheres to HOM's standards and quality assurance guidelines.
Indiana Innovative Technology - Director of Operations
City, STATE, 04/1999 - 07/2009
  • Connersville, In Hired, trained and managed staff.
  • Prepared operating budgets, budget reports and other financial performance reports.
  • Prepared bids for projects Led comprehensive training for staff members.
  • Resolved employment-related disputes through proactive communication.
  • Microsoft Office 2003-2010 Home Care Home Base Electronic Medical Record Data Base Construction Bar Coding Quick Book Pro.
Skills
agency, budgets, budget, consultant, critical thinking, Data Base, diagnosis, documentation, financial, functional, instruction, leadership, Director, access, Microsoft Office, nursing, personnel, processes, Coding, quality assurance, quality improvement, Quick Book, receiving, recording, supervision, telephone, phone, verbal communication
Professional Affiliations

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Resume Overview

School Attended

  • Kaplan University
  • Indiana Univeristy

Job Titles Held:

  • Patient Care Coordinator
  • Weekend RN Case Manager
  • Director of Operations

Degrees

  • Master of Science
  • Bachelor of Science

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