patient care coordinator resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Respectful patient care coordinator/receptionist with superior attention to detail and skill in evaluating and correcting health records. Bilingual go-getter with expertise scanning and indexing medical information to appropriate charts. Excellent work ethic and exemplary time management skills.

  • Bilingual (Fluent English/Spanish)
  • Impeccable customer service
  • Proficient multi-tasker
  • Ability to adapt/be flexible
  • Strong organizational skills
  • Computer proficient and data entry knowledge
  • Maintaining medical records
  • Medical insurance knowledge
Work History
07/2021 to Current Patient Care Coordinator Usmm | Grand Rapids, MI,
  • Assist patients with checking in and out for their appointments
  • Help and handle phone calls at a high volume to communicate with patients and other health offices on their requests
  • Act as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Measured effectiveness with team and implemented recommendations for long-term improvements.
03/2020 to 07/2021 Medical Receptionist/Medical Insurance Coordinator Sage Hospitality Resources, Llp | Charlotte, NC,
  • Front-desk reception with basic office duties/responsibilities while providing general office administrative support with attention to detail, exemplary customer service and positive team-player attitude.
  • Upon request assisted with translating in Spanish, Copied, logged and scanned supporting documentation.
  • Worked directly with management, clients, other company departments such as billing to achieve high-quality care and services that revolved around patients' needs.
  • Obtained required documentation, clearances, referrals and approvals from insurance companies and other medical providers.
  • Responded to patient requests via telephone and email.
  • Entered details such as payments, account information and call logs.
  • Initiated client assessments and assisted in establishing/maintaining positive doctor-patient relationships.
  • Researched, updated and maintained all required patient and general account information along with office materials current per guidelines and regulations.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Reviewed provider coding information to report services and verify correctness.
  • Worked along with different insurance companies such as Florida Medicaid and private insurance companies to implement correct information on patients and to confirm eligibility and benefits information.
03/2018 to 03/2020 Daycare Teacher/ Assistant Kid And Company- Chickasaw | City, STATE,
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed age-appropriate activities and programs for children 6 months to 11 years old.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Provided information and brochure information through telephone and email
12/2017 to 01/2018 Front Desk Receptionist Uhaul Moving And Storage | City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored office supplies by checking inventory and placing orders.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained transaction security by verifying payment cards against identification.
Expected in 07/2019 to to | Early Learning Coalition of Orange County, Orlando, GPA:

Took all required education courses to work in child care facilities and be able to work along with other educators to teach and make an amazing impact on children's early learning development.

Expected in 05/2017 to to High School Diploma | Colonial High School, Orlando, FL GPA:
  • Graduated in top 20% of class with 3.5 out of 4.00 scale GPA
  • Member of AVID honors program

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Resume Overview

School Attended

  • Early Learning Coalition of Orange County
  • Colonial High School

Job Titles Held:

  • Patient Care Coordinator
  • Medical Receptionist/Medical Insurance Coordinator
  • Daycare Teacher/ Assistant
  • Front Desk Receptionist


  • High School Diploma

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