patient care coordinator resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Patient-focused coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Patient Care Coordination
  • Reliable
  • Outstanding communication skills
  • Schedule management
  • Customer service
  • Problem resolution
  • Patient Registration
  • Office Administration
  • HIPAA Compliance
  • Patient Records Management
  • Patient Documentation
  • Appointment Scheduling
  • Payment Collection
  • Proficient in WebPt, NexGen
  • Filing and Recordkeeping
  • Scheduling
Education and Training
University of Phoenix Tempe, AZ Expected in 06/2016 Bachelor of Science : Health Administration - GPA :
University of Phoenix Tempe, AZ Expected in 07/2012 Associate of Arts : Health Management And Clinical Assistance - GPA :
Accentcare - Patient Care Coordinator
Grapeland, TX, 05/2023 - Current
  • Provides professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manages clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
  • Provides new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
  • Obtains verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
  • On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
  • Assists with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
  • Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
  • Executes and reinforces administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provides general office, receptionist, and clerical support to assigned location.
  • Demonstrates flexibility during changes to patient care practice.
  • Compile and maintain medical charts and reports in complex digital databases.
  • Verify patients' insurance and payment methods during admissions or check-in processes.
Fedex Cross Border - Store Manager II
Chester Springs, PA, 09/2020 - Current
  • Connects with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentor employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organize and update schedules to optimize coverage for expected customer demands.
  • Prevent store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conduct job interviews, lead employee performance evaluations and reward top performers to attract and retain quality personnel.
  • Review sales reports to enhance sales performance and improve inventory management accuracy.
  • Coach and mentor employees by offering constructive feedback and taking interest in long-term career growth.
  • Contribute to merchandising ideas at team meetings to increase sales.
Fedex Cross Border - Store Manager II
East Brunswick, NJ, 10/2017 - 09/2020
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Champion Windows - Sales Manager
Macon, GA, 06/2015 - 10/2017
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Altice Usa - Retail Sales Supervisor
Dallas, TX, 10/2012 - 06/2015
  • Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
  • Repaired and adjusted frames to meet customer needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Clark Dietz - Marketing Manager
Chicago, IL, 01/2009 - 02/2011
  • Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
  • Managed complete database of files, contacts and project materials.
  • Developed and oversaw internal and external events.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Created profiles, defined lists and uploaded data to onboard new customers.
  • Collaborated with team to forecast based on sales and product profitability.
  • Led staff on promotions development, sales analysis and creative services.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Patient Care Coordinator
  • Store Manager II
  • Store Manager II
  • Sales Manager
  • Retail Sales Supervisor
  • Marketing Manager


  • Bachelor of Science
  • Associate of Arts

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