Patient Care Coordinator Resume Example
Expertise in developing rapport, trust and confidences with patients from diverse backgrounds. Proven success in addressing concerns, potential issues and removing uncertainties with patients regarding recommended treatment. Strength in office organization and communication and team building within all departments. Go to person in the office for resolving issues with patients and interoffice staff, with collaborative and flexible approach to reaching mutually-beneficial resolutions. Knowledgeable, responsible and passionate about supporting best practices in hospital operations, and seeing to the care and needs of each individual patient. Service-oriented individual with expertise in proper documentation; including preparing and modifying all necessary documents, coordinating meetings and preparing responses on behalf of company. Dedicated, upbeat and energetic.
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- Developed and cultivated professional relationships with patients with compassion while keeping medical information private.
- Handled main communication with patients along with resolving patient complaints, concerns and problems.
- Coordinated and scheduled varies appointments including: surgeries, post op appointments, pre-op appointments, follow up appointments, and other various appointments to ensure quality of care and develop treatment plans.
- Collected payments and managed financing options provided to patients.
- Assisted with Office Marketing and Promotions.
- Handled and maintained office inventory and ordering.
- Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Worked closely with office manager to maintain day-to-day operations.
- Organized special events, meetings and lunches.
- Maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Pre-pared medical charts for treatments, procedures and surgeries.
- Answered 18 incoming phone lines.
- Handled all Care Credit financing.
- Assisted with front desk responsibilities and consultations.
- Scheduled and Confirmed Appointments.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Tracked and graphed forms of referrals, High degree of dependability and integrity.
- Enjoy working as a team member as well as independently.
- Confident, friendly, and professional speaking abilities.
- Opened the office and completed closing paperwork and procedures daily.
- Accurately documented calls and caller information in scheduling software and made updates to data as needed.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in software programs to keep records of client information.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Delivered administrative support to team members.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Delivered administrative support to team members.
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Resume Overview
School Attended
- Santa Barbara City College
Job Titles Held:
- Patient Care Coordinator
- Call Center / Front Desk Coordinator
- Receptionist/Admin DHI Mortgage
- Receptionist
Degrees
- Associate of Applied Science
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